We have an approval process attached to some of our request queues so when the person working on an issue feels they have completed their work, they can set the status to Closed - Pending Approval and the primary contact for the issue is automatically sent a request to approve or reject, which in turn closes or reopens the issue. This saves manual comments back and forth checking whether the primary contact considers the issue ready to close or not.
We find that some primary contacts do not respond quickly to the approval request and would like the ability to send a follow up notification (perhaps 24 hours later) to the primary contact about any outstanding approval processes they are assigned to.
