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Ability to report on tagged users in updates

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Level 6

9/20/19

We'd like to be able to create a report based on users tagged in updates/notes. For example, if someone tags me or my team in an update, I'd like to have a report on my dashboard where I can see and address each one.


Since we cannot customize the in-app system notifications, simply tagging a user in an update is no guarantee that they will actually see it. Our workers have hundreds of updates flooding in each day, so for the most part the entire notification system has become useless for this purpose.


Although our workers each have the email notification setting turned on for when they/their team is tagged, those emails don't always come through, making it a spotty system at best and not reliable for ensuring each tagged update is addressed.


With a report filtered by who was tagged in any given update/note, my team can trust that they're not missing anything important. Bonus points if there can be a way to "dismiss" updates that don't require a response (so that they don't clutter the report with irrelevant information).

3 Comments

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Community Advisor

3/25/21

I just had a user ask for a report that would show any update they had been tagged in for a particular task.


This would be super helpful

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Level 10

3/25/21

This would be nice…emails are our group's preferred interaction, but it is not 100% reliable. In-system notifications are reliable but looks like an email client from the early 2000s and is tough to use on a regular basis. Being able to make a customized report would be a nice fallback.

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Community Advisor

3/25/21

I agree with Kevin on the in-system notificaitons.

They would be a lot more helpful if you could mark them as un-read to come back to them later and filter by a variety of things such as un-read, who tagged you, date, keyword, I'm sure there are others that would be helpful