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Documents > Add New Document, results only in proof generation


Level 2
Hi - We only noticed this behavior since yesterday (2/26), due to several users questioning the proof generation, and subsequent errors. In Documents, when uploading/adding a new document (either from the "Add New > Document" button, or drag and drop method), the document will upload successfully, but will then start the process of trying to generate a proof. This occurs with all documents (we are not asking for a proof, and it will try all documents even if they are not supported for proofing). The process to try and generate a proof occurs over 1-3 minutes (which seems long from a User perspective) and feels like the "upload" is stuck - even though the upload was successful. It then produces an error of "Proof failed to generate", while also sending the User an email from ProofHQ Support that states "Unfortunately we were unable to process your proof because the file type is not supported or the file settings have prevented the proof being created." This has generated a bit of panic, and most users assume the error message/email means the document isn't uploading correctly, etc. Is this new behavior? Or are all Documents now being generated as a proof and we missed the notice? Any guidance is greatly appreciated. If this is a bug, we'd need to submit the issue. Thanks! Kirsten Winering AmeriHealth Caritas Corporate Communications
4 Replies


Level 5
Hi Kristen. There's a user setting in Workfront that controls exactly that. You can enable or disable automatic proof generation: just make sure it's disabled for your users. Click here for more details. Hope this will help to stop the panic 🙂 Not sure what caused it in the first place, though; maybe someone else can shed some more light on this? Hayk Falakyan


Level 10
Did you look in the setup of the users for "automatically generate proofs upon upload" - make sure this is unchecked.


Level 2
Hi, Hayk - Thanks so much for your fast, and absolutely correct, response! It appears when new Users were recently added to our system, an Admin enabled that setting (which was not enabled in the past). Each of the Users affected had automatic proof generation enabled. Problem solved 🙂 Kirsten Winering AmeriHealth Caritas Corporate Communications


Level 2
Thanks so much, Jill! Both you, and Hayk, were very helpful. The setting was enabled on new Users, so it did not match our original User profile. All fixed - I appreciate your response! Kirsten Winering AmeriHealth Caritas Corporate Communications