Thanks for your feedback. The "issue list report" isn't an actual report, but just refers to any list of issues, whether in a custom report, or in the list of issues that appear in a project. In both cases the same filters, views and groupings can be used.
As for the name "issue" being changed to "request" in your instance, that's a good question. We could call that out in the video, as you suggest.
I've heard the complaint about the "pause to complete activity" being too short from another customer as well. We'll address that. But there is an answer screen following it, it just goes by very quickly. And all these activities are also provided in the booklet that you can download.