Hi, labrador sunshine,Sorry to hear you're having issues resetting your
password.With what new software are you having password issues?Have you
previously been able to sign in successfully?If it uses Adobe ID for
sign in, which many Adobe services and solutions make use of, then this
article should be helpful: Adobe ID account and sign-in
troubleshootingIf it is something else, please be as specific about
where you're having issues so we can assist.Kind regards,- Carey