since ‎30-05-2017
‎10-12-2019
bradley_weidner
Level 3
Re: Wait times for Client Care chat or phone support are > 20 minutes on average now - Please improve! bradley_weidner - Adobe Experience Cloud
Thanks for the feedback Benjamin. As mentioned above even after the timer for the chat finally "disappears" or stops counting, I am still waiting a long time. Here is a screenshot, I've been waiting another 17 minutes even though there is no timer. And this is what I see now after waiting 35+ minutes.
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Re: Wait times for Client Care chat or phone support are > 20 minutes on average now - Please improve! bradley_weidner - Adobe Experience Cloud
That's not good. It's only 18 minutes today. Friday however it was 20+ minutes and when the timer finally reached 0 minutes it just sat there spinning for another hour or so and I gave up. I've already reached out to our acct mgr so I think ideas.omniture is the last hope to get this resolved.
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Wait times for Client Care chat or phone support are > 20 minutes on average now - Please improve! bradley_weidner - Adobe Experience Cloud
Chat and phone are > 20 minutes wait and a lot of times you do not get through to anyone. Submitting a ticket by email is rarely useful, especially for urgent matters because no matter how much detail you provide Client Care, it's never enough and the 24-48 hour response window will easily double when Client Care responds that they need a bit more information to investigate. This has become a vicious cycle with trying to get support.
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Please provide an out-of-the-box Full Referring Domain report to customers bradley_weidner - Adobe Analytics
The default Referring Domain report in SiteCatalyst should just be named Referring Root Domain because a full referring domain would be plus.google.com not google.com. You can see full referrer data in the referrers report, but that requires a lot of manual effort to comb through. Processing Rule that will give you Full Referring Domain:
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Re: Referring Root Domain in processing rule bradley_weidner - Adobe Analytics
Kevin at webanalyticsland provides a great way to do this with a plugin, but if you don't have a plugin you can resort to a processing rule, which is not as good as Kevin's plugin, but it's better than being stuck with only the out-of-the-box Referring Domain report or the lengthy Referrers report. Kevin's plugin: http://webanalyticsland.com/sitecatalyst-implementation/improve-referring-domain-reporting-in-sitecatalyst Processing Rule: ***yes, it's also called "Referring Domain' just like the ou...
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Re: Report Builder for Mac bradley_weidner - Adobe Analytics
I've resorted to virtualization with parallels - windows 7 - office 2010, which can be expensive if you don't have access to free programs. It just depends on how limited the Mac version would be. I think being able to refresh requests would be a great start.
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Re: Report Builder for Mac bradley_weidner - Adobe Analytics
Any updates?
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Report Builder needs an "undo" option bradley_weidner - Adobe Analytics
Unfortunately, you cannot utilize the normal undo functionality in Excel to undo deleted or bad requests.
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Re: ReportBuilder: Ability to copy datablocks within a spreadsheet/workbook/tab bradley_weidner - Adobe Analytics
Report Builder already functions as described in the original post. You can copy requests and paste requests as depicted in the screenshot above. You can also copy the entire worksheet with requests, which is located under "copy request" in the screenshot above. After you "copy the worksheet with requests" simply right click again and it will say "paste worksheet with requests", if you click paste it will automatically create a new tab for you in the current workbook with all of the requests on ...
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Re: ClickMap - IE 9 + Support bradley_weidner - Adobe Analytics
F12 should pull up a window on the bottom of the IE9 browser, you can also click the tools icon on the top right and choose F12 Developer Tools to see the window at the bottom of the browser. At the point you see the window at the bottom, click Browser Mode and change to IE8.
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Re: ClickMap - IE 9 + Support bradley_weidner - Adobe Analytics
For the interim period try this: While viewing the webpage you are going to overlay ~~~~ Hit F12 > Change Browser Mode to IE8 Clickmap should now display values when you hover over, etc.
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After posting an attachment to a client care incident I'm not able to locate the attachment bradley_weidner - Adobe Experience Cloud
I assume Client Care can see the attachment, but when I go back and look for the attachment it is no where to be found.
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Re: Report Builder - Ability to Change Segment on Multiple Requests at Once bradley_weidner - Adobe Analytics
Very good suggestion I hope this gets more "promotes" soon.
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Re: Site Catalyst 15 Dashboards only allow 28 days of data by day in portrait bradley_weidner - Adobe Analytics
Actually, for Visits you will be missing 10/26-10/31 because of the default "Total Visits" at the top of the report. For Revenue you will be missing 10/29-10/31.
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Site Catalyst 15 Dashboards only allow 28 days of data by day in portrait bradley_weidner - Adobe Analytics
If you are not familiar with this problem try these steps: 1. Go to Visits Report2. Select Preset "Last Month"3. Add to a Dashboard4. Remove the graph You will only be able to see 28 days of that month, so for October you will be missing 10/29-10/31.
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Allow users to select one or more report suites when creating segments in SC15 bradley_weidner - Adobe Analytics
Having to create a segment for every report suite is cumbersome.
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Re: Daily Unique Visitors by Hour should be counted differently than Hourly Unique Visitors bradley_weidner - Adobe Analytics
it's too bad this is not recognized as a bug
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Dashboard idea for Site Catalyst 15 bradley_weidner - Adobe Analytics
Allow users to choose Landscape or Portrait by page. Currently, when you choose a paper size every page on the dashboard must follow that format.
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Mobile Reporting don't change Non-Mobile to Unspecified when added to a dashboard bradley_weidner - Adobe Analytics
SC15: "Non-Mobile" is the top metric, which is helpful, but when added to a dashboard "Non-Mobile" changes to "unspecified", which is not as intuitive for lighter users.
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Re: Summing Calculated Metrics in the Total row on Dashboards bradley_weidner - Adobe Analytics
I logged into ideas.omniture to post this same thing. All I see for a Total is "n/a". It's too bad this is not considered a defect. According to Customer Care it's "by design", well this is a very poor design.
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Re: Excel client is nearing end of life make report builder free of charge bradley_weidner - Adobe Analytics
Excel Client is no longer available or Supported in SC15. I completely agree with this idea.
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Daily Unique Visitors by Hour should be counted differently than Hourly Unique Visitors bradley_weidner - Adobe Analytics
In SC14 this was exactly how I viewed Visitor metrics; however, now with SC15 Daily Unique Visitors and Hourly Unique Visitors in an hourly report are counted exactly the same, except the total for Daily Unique is actually correct, but if you add the hours up for Daily Unique it's actually different than the total because it's Hourly Unique Visitors. The design does not make sense because technically you could eliminate Daily Unique Visitors by hour and that would not allow the following trackin...
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Re: Make Serialized Events Visible in Admin bradley_weidner - Adobe Analytics
The immediate problem is having to do this through customer care, it's very counter productive and my last experience they forgot to enable serialization and unfortunately I did not notice until 2 days later when I went to pull the data for the previous day.
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52 weeks prior (revenue): don't add the month of April, instead add the dates that are displayed bradley_weidner - Adobe Analytics
If you look at April '11 Revenue the Total Revenue for the 52 weeks prior is for April '10 instead of the actual days displayed 4/2/10 - 5/1/10. This does seem logical, if I want month over month sales I will look at April '10, for this report I'm specifically looking for that 52 week comparison. My recommendation is for Site Catalyst to show the Total Revenue for the period that is displayed.
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