I need to assign request Owner ID based upon the contents of an SFDC field - VMA.  There are eight possible names in the VMA field and each needs a unique Owner ID value assigned.  I'm looking for suggestions on the the best approach to test each possible name, assign a unique Owner ID when true and...

Thanks @lgaertner I hadn't used Does Not Exist consistantly in my original test.  Correcting this solved the problem.I appreciate the help!

I need to set up a multicondition filter that looks at three fields The Sales Stage field CONTAINS Closed Won AND MA field IS NOT NULL AND VMA field IS NULLORThe Sales Stage field CONTAINS Closed Won AND MA field IS NOT NULL AND VMA field IS NOT NULL To express IS NOT NULL, I've used does not existn...

I want to conditionally map the name listed in the SFDC Opportunity field to with that person's WF user Id in the Entered By ID field on an Issue. If the name doesn't map, I want to map my WF user ID to the field. I'm using the formula below where SFDC_FieldName__c is the SFDC field, PERSON'S NAME i...

We need to report on any requests, excluding those In Progress, that have not changed status in a week.  We are tracking status changes in Updates, but I don't see a date field tied to status in the report builder that we could use for filtering or any way to capture Updates tracking that would appe...

Hi Heather.  I'm curious about how to implement this with specific users if the new home experience is not set at the default.   Thanks!

I agree with the sentiment that this is not yet ready for prime time.  I've noticed that some users can log their time from the My Work module in the new home, but the time logging feature does not appear for everyone. Our normal process, across teams is for users to rely on their Home Worklist to m...

A few teams using a Work license are unable to edit their notification settings.  I've never seen this before.  Any idea what would have caused this? 

Visibility to existing Access Levels varies between our Group Admins. Any idea why?  Also, we're unable to see where Group Admins can create new Access Levels now.  Can Group Admins manage Access Levels at all?    

Thank you @Rafal_Bainie