Here is more information that you requested:  I downloaded Adobe Reader X1 and installed it. I paid for a subscription for a year. I used the code sent to me to activated it. I am trying to convert a pdf doc to a word doc but all it tells me after it takes all the necessary information is "an error ...

I am having trouble getting the app to work. It keeps giving me the error message "An error occurred while trying to access the service." What does this mean and how can I fix it please?