since ‎04-11-2016
‎10-12-2019
srijeetm4779950
Level 1
How to do social accounts mapping ? srijeetm4779950 - Adobe Social
Let us say we have a mapping of social media handles with other customer details in CRM.So there is a customer(John) of company XYZ and is identified as having facebook handle as "johnabc" and twitter handle as "@johncba"The customer goes to facebook and posts an adverse comment about XYZ. Adobe Social can get that post based on listening rules identified.Question is, how will the customer support agent responding to this comment from Adobe Social know that John is in fact a customer of XYZ.Now,...
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