Let us say we have a mapping of social media handles with other customer
details in CRM.So there is a customer(John) of company XYZ and is
identified as having facebook handle as "johnabc" and twitter handle as
"@johncba"The customer goes to facebook and posts an adverse comment
about XYZ. Adobe Social can get that post based on listening rules
identified.Question is, how will the customer support agent responding
to this comment from Adobe Social know that John is in fact a customer
of XYZ.Now,...