We are in the process of integration AEM to Adobe Campaign Classic. While configuring the external account for AEM in ACC, which instance should it be? The author or the publish of AEM? I searched for this answer, none of the docs provide that information. It seems way basic but can someone shed som...

Jon,SMS template have only Text not HTML hence the issue to enter a hyperlink. I would have to type in the url and that works. Thanks!

Hi Jon,I tried the above but when I try publishing the template I get the following error:'XSV - 350122 An error occurred and the process has been stopped'any idea?

Hello,I'm trying to enter a hyperlink in SMS template. I see a URL option under Personalization, when I select include option. I click on URL option:<%@ include file ='<URL of file to include>' %>I tried entering: <%@ include file ='<http://www.google.com>' %>When I publish the template, I get an er...

Just after posting a reply, I read "Keywords are not case sensitive"! I will keep testing then.

Hi @ Ramon,That worked!!! yay...I did notice tho keyword is case sensitive. Only ALL caps words get a reply. Any ideas as to why is that? Just curious if that's standard

@Jon,Thanks for the response. I was hoping for a much better solution than creating a workflow to reply back with generic text.Thanks!

Is there a way to pass a generic sms message back to users if respond via SMS is other than standard response (STOP, QUIT, HELP)?We are handling the automated response via external account definition.