Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

adobekirk
Community profile adobekirk Employee
Job title here
Location here
3 BADGES
Employee

Employee

Learn more
Joined the community 02-10-2004 8:19:33 PM
Offline
Top badges earned by adobekirk
Customize the badges you want to showcase on your profile
Re: Adobe Preflight crash on Android
Avatar
Boost 3
Employee
adobekirk
Employee

Likes

4 likes

Total Posts

12 posts

Correct Reply

2 solutions
Top badges earned
Boost 3
Boost 1
Affirm 1
View profile
adobekirk
- Adobe Experience Manager Mobile
Hi Leo,I'm unable to reproduce this crash on my KitKat test device (Samsung SM-T320, 4.4.2). My attempts used a clean install of the latest AEM Preflight (version 2017.2.0).Can you send me a private message with the crash log from one of your devices? Just let me know if you need help obtaining a crash log.Thanks,Kirk

Views

622

Likes

0

Replies

0
Re: Hyperlinks to PDFs in Android in-app browser
Avatar
Boost 3
Employee
adobekirk
Employee

Likes

4 likes

Total Posts

12 posts

Correct Reply

2 solutions
Top badges earned
Boost 3
Boost 1
Affirm 1
View profile
adobekirk
- Adobe Experience Manager Mobile
Hi TK_ITA,I was able to download the app and get into the RESULTS section from within the in-app browser. However, all of the results were in HTML. They all successfully opened up within the in-app Webview. Can you share with me the exact URL that is linked from within the app? Feel free to send it privately if it is sensitive.Thanks,Kirk

Views

8.8K

Like

1

Replies

0
Re: Hyperlinks to PDFs in Android in-app browser
Avatar
Boost 3
Employee
adobekirk
Employee

Likes

4 likes

Total Posts

12 posts

Correct Reply

2 solutions
Top badges earned
Boost 3
Boost 1
Affirm 1
View profile
adobekirk
- Adobe Experience Manager Mobile
Hi Keith,Thank you for the URLs. You provided both an HTTP URL that redirected to an HTTPS URL, as well as an independent HTTPS URL. The HTTP URL responds with a 301 that redirects to an HTTPS URL. Both HTTPS URLs return 503s (meaning they are unavailable). Can you let me know when your HTTPS web server is working again or send me different URLs? I'm testing via curl:> curl -I [HTTPS_URL]HTTP/1.1 503 Service Unavailable> curl -I [HTTP_URL]HTTP/1.1 301 Moved PermanentlyLocation: [DIFFERENT_HTTPS_...

Views

8.7K

Like

1

Replies

0
Re: Hyperlinks to PDFs in Android in-app browser
Avatar
Boost 3
Employee
adobekirk
Employee

Likes

4 likes

Total Posts

12 posts

Correct Reply

2 solutions
Top badges earned
Boost 3
Boost 1
Affirm 1
View profile
adobekirk
- Adobe Experience Manager Mobile
Hi Keith,Can you verify that you've specifically been able to reproduce the https issue with Acrobat Reader (and not another PDF reader)? It is the burden of the PDF reader to handle the https intent and not all PDF readers handle https intents. Also, can you include the URL of the PDF which you're testing? [Feel free to scramble the domain and/or some of the letters - I'm interested in the overall structure and placement of non-alpha characters.] Thanks,Kirk

Views

8.8K

Like

1

Replies

0
Re: Hyperlinks to PDFs in Android in-app browser
Avatar
Boost 3
Employee
adobekirk
Employee

Likes

4 likes

Total Posts

12 posts

Correct Reply

2 solutions
Top badges earned
Boost 3
Boost 1
Affirm 1
View profile
adobekirk
- Adobe Experience Manager Mobile
Hi Keith,Android does not ship with a default PDF reading experience, so Android users view PDFs through third party apps like Adobe Reader. This is different than iOS, which includes PDF rendering within the browser. At the time of this writing, AEM Mobile does not support the rendering of arbitrary PDFs in the in-app web browser (or anywhere outside of articles), so the customer leaves the app to view a PDF delivered directly from an HTTP endpoint.If there is a PDF renderer app like Adobe Read...

Views

8.8K

Like

1

Replies

0
Re: Unclear error "Invalid Version: Version 6.0.3" when adding android platform
Avatar
Boost 3
Employee
adobekirk
Employee

Likes

4 likes

Total Posts

12 posts

Correct Reply

2 solutions
Top badges earned
Boost 3
Boost 1
Affirm 1
View profile
adobekirk
- Adobe Experience Manager Mobile
6.0.3 was a bad release - this problem should be fixed with 6.0.4 (released today).Thanks,Kirk Mattson

Views

487

Likes

0

Replies

0
Re: Having Trouble Updating an App in Google Play Store
Avatar
Boost 3
Employee
adobekirk
Employee

Likes

4 likes

Total Posts

12 posts

Correct Reply

2 solutions
Top badges earned
Boost 3
Boost 1
Affirm 1
View profile
adobekirk
- Adobe Experience Manager Mobile
Hi Tommy,Do you have the AEM Mobile Signing Tool? My guess is that you do, but that you cannot use the ".jks" file with it because the tool is wants a ".keystore" file. Both can contain certificates, and so my first try would be to backup the original file, then create a copy with the extension of the file changed to ".keystore" and see if that works in the tool. If that doesn't work, you'll need to better understand what's in the file. There are many tools available to do that - one that I have...

Views

794

Likes

0

Replies

0
Re: YouTube streaming very glitchy on Android phones
Avatar
Boost 3
Employee
adobekirk
Employee

Likes

4 likes

Total Posts

12 posts

Correct Reply

2 solutions
Top badges earned
Boost 3
Boost 1
Affirm 1
View profile
adobekirk
- Adobe Experience Manager Mobile
If you have access to host the video directly (for example, from your own servers or a Vimeo pro account), the best way to deliver video playback on AEM Mobile Android is to directly link to the .mp4. This can be done either with a video overlay (from InDesign content) or the tag in HTML. Fullscreen video is fully supported from video overlays using the AEM Mobile video player, but not yet from HTML (although it is on our list).A direct embed tag will use Android's HTML video player, which sho...

Views

436

Likes

0

Replies

0
Re: Best practices for testing
Avatar
Boost 3
Employee
adobekirk
Employee

Likes

4 likes

Total Posts

12 posts

Correct Reply

2 solutions
Top badges earned
Boost 3
Boost 1
Affirm 1
View profile
adobekirk
- Adobe Experience Manager Mobile
In addition to Colin's remarks (which are great and apply to both Android and iOS), here is a bit more detail for Android:* Variety is the key. Your first few test devices should be very different from each other not only in screen size, but also in manufacturer, Android version, and screen density.* Definitely include a Samsung phone, not only because they sell well (so your customers will likely have them), but also because Samsung tweaks Android in ways that surface bugs we don't see in other...

Views

506

Likes

0

Replies

0
Re: Long Scrolling Articles on Andriod
Avatar
Boost 3
Employee
adobekirk
Employee

Likes

4 likes

Total Posts

12 posts

Correct Reply

2 solutions
Top badges earned
Boost 3
Boost 1
Affirm 1
View profile
adobekirk
- Adobe Experience Manager Mobile
We are still looking at this one. We have not been able to repro on other Samsung tablets like SM-T321 / 4.4.2 or SM-T900 / 4.4.2. Also, as your experience matches, it does not repro on non-Samsung tablets. Throughout this investigation, however, we have been able to fix the white-screen / slow-loading part of the issue, and I'll do my best to explain that here: A complete content load involves two phases - the first phase brings up a low-res version of the content, and that should happen immedi...

Views

470

Likes

0

Replies

0
Re: Long Scrolling Articles on Andriod
Avatar
Boost 3
Employee
adobekirk
Employee

Likes

4 likes

Total Posts

12 posts

Correct Reply

2 solutions
Top badges earned
Boost 3
Boost 1
Affirm 1
View profile
adobekirk
- Adobe Experience Manager Mobile
We've been attempting to repro with the content you shared with us (thank you!). The closest we have come is being able to repro a slight delay (on the order of 1-2 sec) in displaying that final page when scrolling to it very fast on some devices. A couple of followup questions: 1) Just to be clear, can you verify that it's not just a delay, and actually never renders no matter how long you wait? 2) Can you give us more specs on your Samsung Galaxy 7" tablet? While we have a wide variety of test...

Views

424

Likes

0

Replies

0
Re: Long Scrolling Articles on Andriod
Avatar
Boost 3
Employee
adobekirk
Employee

Likes

4 likes

Total Posts

12 posts

Correct Reply

2 solutions
Top badges earned
Boost 3
Boost 1
Affirm 1
View profile
adobekirk
- Adobe Experience Manager Mobile
Can you verify that this content was created in InDesign (and is not HTML content)?

Views

428

Likes

0

Replies

0
Likes from