Yes, definitely a bug and I see it has been since fixed.  The calculated metrics appear to be calculating correctly as of this morning. 

Thanks, but none of these conditions are true.  This calculated metric has been unchanged for a number of years, then started displaying zeros.  The values for that go into the simple calculation are present.  It looks like:Quote Start          Quote Complete          QCR (Calculated metric)244     ...

I included the job numbers in the previous post.  Can you cancel them? Thanks.

Yes, these are future dated, so no option to cancel.  Please delete these.  Thanks.2667311627944654268789922667311926673116

How do I contact Customer Care to get these canceled?

Here they are - Thanks.268789922667311926673116