Thanks - summarizing it may be a little bit too complex thing to have
two workflows. I think the idea to have a servlet that gets triggered
from the publish instance and just kicks off a workflow would be the
most straightforward approach. By the way what I had in mind is a
scenario where a user should be serviced in different ways i.e. when
opening an account, when requesting materials or subscribing to content.
The idea is that this is monitored and that the service staff of a
company is able ...