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tracedwax
tracedwax
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Re: Room suddenly crashes, stopping streams & messages - Adobe LiveCycle 18-07-2011
Hi Nigel & co,Tonight, we had a large number of people on and the room broke 5 times. Rooms yrtv45, yrtv46, and yrtv47 all broke. The times when the rooms broke are at 9:01 ET, 9:04:ET, 9:23ET, and 9:40ET. As of present, yrtv45 and yrtv46 have righted themselves, but yrtv47 is still broken.This is the first time when rooms have broken with a large number of live users present. Do your logs reveal any interesting information about what happened in these rooms right before they broke?Kind regards,...

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Re: Room suddenly crashes, stopping streams & messages - Adobe LiveCycle 30-06-2011
Hi Nigel,Looks like another room (yrtv38) just broke, through different means than when we were testing earlier this week (that problem had been fixed). We're seeing an inability to retract users and items through the LCCS console again (though we can retract them through the server-server API). We can't chat. New streams aren't being published, and current streams are frozen.We're investigating the properties of the broken room to see if we can learn anything while it's in that state, but meanw...

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Re: Room suddenly crashes, stopping streams & messages - Adobe LiveCycle 24-06-2011
Hi Nigel,We reproduced the problem again just now -- seems to be consistently reproducible now. The room that's currently corrupted is room yrtv34, and it became corrupt at 5:38pm ET today. (Fri Jun 24 2011 17:38:01 GMT-0400 (EDT) on our server).The action that's breaking it is setting an item in the text of the a node called 'privateMessage' inside the collection node called 'MESSAGE_COLLECTION' node: var messItem:MessageItem = new MessageItem("PrivateMessage"); messItem.publisherID = this.MyID...

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Re: Room suddenly crashes, stopping streams & messages - Adobe LiveCycle 24-06-2011
Our activity ends at 10pm (9:59 to be exact). That's when we noticed the behavior we weren't expecting.Will see if we can create the reproducible use case for you on Monday.Thanks again,-Trace

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Re: Room suddenly crashes, stopping streams & messages - Adobe LiveCycle 23-06-2011
At the end of tonight's session, the same issue recurred on room yrtv32. It's seeming to be increasingly reproducible - we'll see if we can post some sample code that reproduces the problem, that we can send you.

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Re: Room suddenly crashes, stopping streams & messages - Adobe LiveCycle 23-06-2011
Just saw a similar issue in room yrtv31, where we couldn't retract the singleton item in the private message node within our 'message collection' collection node. This happened twice tonight and has happened in the past.This time, when users tried to enter the room, they weren't able to synchronize with it, so everyone experienced multiple runtime errors. Haven't seen that before.Also, usually we can still post a new message even in a broken room that tells everyone in the room to leave. We were...

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Re: Room suddenly crashes, stopping streams & messages - Adobe LiveCycle 23-06-2011
Hi Nigel,Our room broke just now, same as before - it's room yrtv26. Are you available to log in real quick and look at the logs, and if there's anything else you can learn related to a potential fix, or if this corroborates the issues that you've seen previously?There were no problems with rooms on Monday evening.Thanks,-Trace

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Re: Room suddenly crashes, stopping streams & messages - Adobe LiveCycle 20-06-2011
Very much appreciate your working with us to narrowing down what's causing the rooms to crash. Ran several tests today, still including the updates the app is making to the 'status' and 'state' CustomFields. Couldn't reproduce any crashes. The frequency with which the crashes occur currently might be closer to 1-2% than 40%, and the tests involve multiple people and computers, so it's been hard to reproduce and track this down despite much effort.This seems to recur right before our live session...

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Re: Room suddenly crashes, stopping streams & messages - Adobe LiveCycle 18-06-2011
Thanks again Nigel!Again, the problem is still sufficiently intermittent(weekly) and without clear things that seem to trigger it, and those custom fields are key to our functionality, so it would be hard for us to run a test without those fields for a week. However, we can likely reduce their use and ensure they aren't set simultaneously as they are now, and see if that has any effect.Will also inspect our code around the places where those fields are set, in case that provides any clues.Will l...

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Re: Room suddenly crashes, stopping streams & messages - Adobe LiveCycle 17-06-2011
Sounds like a useful test - unfortunately, we're still not able to reliably able to reproduce the problem, so it will be difficult to tell if removing the hooks made a difference. We're dependent on the hooks for a few key aspects of our service, so we'd like to continue using them if possible. We'll try recreating the environment when the room broke; if we can reproduce the problem reliably, we'll run the experiment where we remove the hooks.We can also tell you exactly when the hooks calls hap...

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