Whenever I use the Water Cooler, the scroll for the chat starts at the
top which means I have to scroll down each time there's a new message.
This make using chat rather tedious.Side comment - you might want to
include a visual indicator of the type of pop up you're getting. For
example, you could use a water cooler in the message to visually
represent a water cooler pop up.
One idea would be to have messages in chat include an icon to the left
of the chat message and the right of the time an icon which references
the product topic. In the text field where you type your comment you can
select the product or category. In that column you could also sort an
pivot on the chat topic. Since multiple users are chatting on multiple
topics, this would make the chat function a little easier to use.