Hello,Sometimes when our app is connected to a low speed internet
connection the initial home screen appears whited out.Is there a way in
the DPS 2015 to inform this to our user? Maybe a screen before the home
screen so that we can say that the problem is associated to his
Assuming this is on iOS, are you saying it disappears at the top level
of the app, or as you start to view articles in collections?If it's the
former, I have not observed this behavior. Could you post a screenshot
plus some potential steps you may have taken to create the issue?If it's
the latter, that's expected. As the user starts viewing articles from a
browse page the app doesn't show the menu icon, just a chevron button to
allow the user to go back. We've heard in forums about this and we a...
Hi,If the viewer has a pending update (i.e. the "update available"
indicator is showing) and the reader re-enters the collection we will
automatically apply the update. Otherwise the reader has to tap the
update available indicator. We designed it this way to ensure your
readers don't lose context for where they are when an update is applied
to a collection they are actively viewing.Android and iOS should have
the same update model. If you are seeing different behavior between the
two viewers pl...
Yes, you should contact Adobe support and they can look at your article
file. If you're trying to use DFP as a banner, to be displayed as a
banner, that's not supported. If you are using DFP inside the article
when the full article is displayed, then perhaps there is an issue with
how the banner is added to the article. Either way, you won't be able to
see the DFP ad in the card/grid browse view, it would only be displayed
in the article when you open it up
Hello,We are experiencing slow downloads of our articles on our newly
created app. Also, there are some white spaces that appear because the
images don't appear as quickly as they should. We didn't experienced
this on the classic DPS. Do we expect to solve this somewhere in the
Hi,When adding entities to a collection, did you do the following:Get
the latest entity HREFThis will prevent adding a deleted or an outdated
entityBefore adding the entity to a collection, get the current
collection's contentElement first and append (or prepend) the new entity
to the listThis will prevent deleting any existing entities in the list,
users are in charge of keeping the persistence of the dataThis "unknown"
entity might've been a deleted entity that you are trying to reference.