I spoke to a technician from Adobe today, Adobe is aware of the issue
with ES2, ES3 and ES4 as it relates to MS Word there is NO fix or
answers as to why this happens on some machines and not on others. And
as far as I can tell Adobe is in no rush to find a solution for this
problem either, its been around for over six months, disappointing but
at least it explains the conflicting posts on the message boards.