We’ve recently learned about a push notification problem exhibited by
some Android devices. This is not only affecting AEM Mobile apps, but
many other apps too.On some devices, when an app is closed, background
services the app uses can be shut down based on battery usage settings.
The default setting for most apps (on these devices) is to be turned off
in the background, ostensibly to save battery power. Since the service
watching for push notifications for that app is not running, any push
sen...
Hi Andrei,Yes, I side loaded the app when I tested this out. Also, I'm
in Canada too, and I've never heard of differences due to country
anyways. I can't think of what else would be different that would cause
this.Hopefully support will be able to help you.Mike
Andrei,I have verified things are working on Adobe's side. I followed
the steps below. Note the different steps in the Google part - our
online docs will be updated to reflect these changes, hopefully soon.Let
us know if you have any
questions.--------------------------------------AppBuilderClick Project
Settings and hit the Create button to create a new project. Enter
minimal data in fields.Go to Content & Layouts and add an ArticleAdd the
article to the "default" collection.Go to Apps and Crea...
Hi Andrei,Thanks for bringing this to our attention. I'm going to look
into to this and get back to you with what we find.It might be worth
your while to open a ticket with Customer Care, just so this gets
properly tracked.Mike
Not sure if you're still having this issue. I was out of the office, and
didn't see the new posts...If you sent a push and nothing happened, one
thing you could do is log into your Pushwoosh account and see if it
actually sent it. Pushwoosh records every push sent, so you will see it
successful, failed, or you won't see it, and that will indicate whether
the problem is on the server or the device, hopefully. Mike
Hi Dylanr,It's tough to know what's going on based on your description,
so I would start by asking whether you're on iOS or Android.If iOS, you
can run the app in Xcode and you should get some logging on the
console.If you're running Android, you can run "adb logcat | grep
CONSOL" and then start the app in another shell; that should give you
some good logging. If that doesn't give enough info, try it with just
"adb logcat".Let us know how that works for you. My feeling is if the
app is not start...
