Hi again @s-strategy,  I was able to take a look at the fields we have in our Support custom form that we attach to our support queue requests after they've been submitted as well as the only 3 fields we have requestors fill out on our Help Support Request Form. This should help with some examples (...

Hi @s-strategy, I'd recommend keeping the support queue simple. When we originally created our support queue we had requestors select from a drop-down list with similar options. We no longer have a drop-down list for the requestor to fill out, but we created a custom form that we attach to the reque...