Hi @erinferinferinf, Thanks, I am still looking for a resolution. I turned to chat first, and they helped me log a ticket, which I provided earlier. But they close the next day, stating 'mid-route'.

Thanks for replying @karlshady . I do not see any option to adjust the scope. I can only see one scope 'cc_embed'. Can you tell me which portal/link you adjusted your scope in? I will try if that works for me too. It would be great if you can tell me the scopes you are using.

I hope someone replies there; till now, I have tried chat, a ticket which closed without providing the resolution (stating mid-route). Is it the customer's responsibility to figure out the right route when you have so many portals and teams? Here is the ticket number - E-000863311   Tried calling yo...