No, these rarely get converted to projects, they are just worked as issues. Thanks! Dagan Peterson Mountain West Farm Bureau MIC

The request is just being assigned to the team. Here is a quick breakdown of the routing: 1. end user submits Request to IT Service Desk 2. Service desk can't solve issue, moves the issue from a service desk request queue to a Triage Project (still as an issue with custom forms attached) 3. IT Servi...

Hello! We have a team in Workfront that issues get escalated to from our IT Service Desk. Within the last few months, the team has noticed that when an issue gets reassigned to them, they get the notice (email, and in the notifications drop down) of the request; yet, the request does not show up und...

Okay that makes sense! Just out of curiosity, do you ever run into any issues with showing original estimated planned hours vs new planned hours if you have to change it? I know another, sort of off topic, discussion we've had as a PMO has to do with trying to estimate work more accurately. I'm thin...

Hello! We are in the steps of replanning a large software implementation project. Internally, our company has been using Workfront for about two years but we do not use the agile functionality. As a part of this particular project, we were working with a third party who used Rally as their tool, and...

Thank you all for keeping this updated - I was having the same problem and was spending hours searching through all the training material thinking I had done something wrong in setup. I should have known to check the discussions first ;) I will continue with the Legacy version for now. Thanks! Dagan...

Hello! I am interested in building off of the Standard View within a project, and would like to create a column that adds a blank text field, where a user could input a ticket number from another service we are utilizing. Is this possible? I am new to the text mode, so I am not familiar with how to ...

Anthony, thank you! I knew there had to just be something I was missing and it was right there in front of me the whole time. My grid was showing projected, and not planned. When I changed it to planned it showed me exactly what I thought it should show. Thanks so much! And thanks for the tip on the...

Hello! My organization has been using Workfront for about a year and a half now, and we are still struggling to get a handle on Resource Planning. We are utilizing it in an IT/PMO department vs marketing, and we are probably rather small in comparison to most organizations using it. For us, because ...

Can you tell me what the difference between "setWork" snd "setWorkRequired" is? Dagan Peterson Mountain West Farm Bureau MIC