HI Michelle, Sorry for the delay. Still catching up on emails after
vacation. The layout template shouldn't have an impact because that just
defines the default of what they see. Even if your layout template only
shows them one View (I hope not), they should still have the ability to
change or create their own View. So yes this solution may still work
(assuming it's the same problem). Either way, it doesn't hurt anything
to try. I haven't seen any negative impact doing the reset. I'd almost
equa...