With request queues, I would like for requests that are emailed in to be assigned to a specific queue topic. Currently, they get randomly assigned which then applies the routing rule from the randomly assigned queue topic. These are usually getting assigned to the wrong topic and wrong people and th...

On Kanban boards, it would be great if overdue cards automatically turned to red when they are overdue. If you could customize color settings based on due date it would make the board more useful. Ex: if a card is due today it changes to orange, if a card is due in x number of days it changes to yel...

It would be great if we could track when tasks and issues are added to or removed from an iteration. Use cases: 1. Some tasks are added mid-sprint and it would be nice to know which were committed to in sprint planning and which were added later. 2. When tasks aren't completed in a sprint and they ...

It's frequently a problem that you can't view the task details and custom forms in one view on a task. Workers have too many clicks to find all the details they need to complete a request.

Currently, project cannot be found on the task details tab. Sometimes, this can be found in the breadcrumbs. However, sometimes it's not there (ex. if task is in an iteration). I usually have to create a view with project name in it to find where it lives.

When a user is deactivated, they should be removed everywhere. I keep finding little easter eggs of old users and can't even begin to find all the places they need to be removed. Examples, assignments on templates, sharing on projects created from templates, custom views sharing. The only thing that...

I would like the ability to bulk convert issues to tasks and keep the original requestor. Use case (software development): after regression testing cycle, many issues are released into production. We move the open issues as tasks to the backlog but currently have to do them one by one. I would like ...

I would like the capability to see how far down the backlog we could get based on an average team velocity (in points). For example, there could just be a line below showing where you could get to in each sprint. This would be very helpful to predict what stories can be in an upcoming release.