Becky, If you have people who can leverage Workfront's API's, this is a great use case. Using the generic account, you can authenticate to WF and submit issues, tasks, etc. wherever you need based on form data from the originating webpage. The requester never has to interact with WF at all. Michael ...

One issue we have at our organization is the Project box on the Convert to Task window (when converting an Issue to a Task). The box width is too small for our project names, making it difficult to search. Also, completed and cancelled projects are included; which open tasks can not be moved in to. ...