Hey Alex, We went through the same thing and did a lot of testing to get to a place where everyone feels they're getting the notifications they need, but aren't bombarded. Without knowing how you've configured everything it's a bit tricky to give you reco's but here's what we did. The biggest thing ...

I'm trying to get this done via the API now, but my challenge is finding the assigned team via the api. When i run a get against the issues, i can find the issue's i'm looking for based on status and return all the associated objects. any pointers on the object i should be looking for here ? Ryan Ca...

Jaclyn, this report is phenomenal. Ryan Carroll Integrated Marketing Services

Please include me in your research phase as this has been a huge area of contention within our organization for the past three years. The teams within our agency are working around / outside the system due to the custom forms not being intuitive, user friendly, visually appealing and it is a constan...

Yes we want full feature ability to design and customize the custom form.We use these as our creative briefs, and our creative teams use these for guiding the work. If it doesn't look good it won't get utilized. We have reverted to using word templates to augment these so that users will read them.W...

I would like WAY more customization and refinement to the custom forms - we're a creative agency and honestly really need to make the forms as visibly digestible as they are functional

Hi and Thank you !

And coming from a request que - users submit a request that is an issue. This could go directly to a team using a Kanban board, and they would be able to assign an issue directly without converting to a project / task - this would be a much more efficient flow for small / quick turn type requests.

Cluster 5 still not updated Ryan Carroll Integrated Marketing Services

similar to what i'm looking for but i need even more controls. https://support.workfront.com/hc/en-us/community/posts/115006742913-Customize-Rates-by-Portfolio