Thanks Christina, Samantha and Anthony for taking the time to get back - super helpful responses and we've weaved some of the approaches into our solution! Essentially, the steps that we're following to meet this use case are: 1) A work request is generated in WF via our Salesforce integration at th...

Thanks Doug, Vikki and Kristina for taking the time to get back - this has really helped me explore the platform a bit more and sharpen up my thinking on what we need. Essentially, the steps that we're following to meet this use case are: 1) A work request is generated in WF via our Salesforce integ...