Thanks, David! I'm still a bit confused. Is it possible to set this up for only one queue's email subject lines? We have many and only one of thee queues needs this.

As someone who just launched SSO I had no idea how much of a headache this would be. I am spending hours explaining to users what is happening and deleting auto-provisioned accounts so I can update to the proper case.

As someone who just launched SSO I had no idea how much of a headache this would be. I am spending hours explaining to users what is happening and deleting auto-provisioned accounts so I can update to the proper case.

When in development, it would be amazing if the reference numbers could possibly be related in some way to the child projects, this would solve the number one dilemma at my org right now.!

I am having this issue as well. Our teams manage at least 60% of our work through requests. Not being able to set planned hours and a planned duration essentially renders the Workload Balancer, which we are very excited about, useless to us. Our only option at this time would be to completely reconf...