There aren't any special technique for tracking chatbot interactions.
Essentially, you'll be using Custom Links to track those interactions.
These chatbot interactions are not links per se, but since you're
tracking events, then Custom Links are the closest hit type that AA has
to event tracking. You might use Pageviews to track when a chat is
started, but I personally find Custom Links easier to implement, given
how chatbot APIs work.There are also no hard-and-fast rules about what
to track. Co...