Hi there, We are working on a feedback loop to our corporate communication history for communications (push, email, sms etc.) sent out from AJO. Using an example customer, we have two levels of customer identities (CRM1 - Web login account, CRM2 - billing accounts). It will be always be a 1:M  relat...

Hi there, We have a batch segment that updates once a day, say 1500 customers and the intention is to send these customers a SMS. One of the requirements is to stagger this list and send say, send SMS to 300 customers every x hours, instead of sending 1500 all at once.  Is this possible to implement...

Hi there, Our organization is still using Adobe Analytics and have not moved over to CJA yet. We have set up the AEP mobile SDK and can send push notifications from AJO. We would like to send push notification metrics such as Delivered, Sent, failed etc over to Adobe Analytics to be used. We tried c...

Hi there, We have one app surface that has both android & iOS configured, and we prefer not to split them up to different app surfaces. And I am wondering if there's a way in Campaigns and Journeys, that we can target only specific device types (iOS/Android).  In test mode, I've tried entering one s...

Hi there, Wondering if there's programmatic solution/recommendation/query out there to remove stitched identities?  In the picture below:- Red = ECID- Green = CRM ID The issue is customer logging into multiple accounts with the same ECID, multiple accounts are mapped stitched together into 1 profile...

Hi there, We have both android and ios setup using the same Push Surface. However, android and ios each have different platform id. Below is what it looks like by default when we select the app surface and the default platform id (which defaults to ios platform id)As you can see there, there is no q...

Hi there, We are using customAction to send signals to our 3rd party platform to send emails and SMS. I know there is the Rules - Message Frequency OOTB feature in AJO, but can that be applied to emails sent from custom Actions as well? If not, can someone suggest a workaround that we can use this? ...

Hi there, We are new to Push notifications so just testing a few things out. When I tried to schedule a campaign with push notification, I see the following error from the report within Campaign. I can confirm that my profile has the push tokens, what else could the reason be? Thanks.

Hi there, I am looking to have this widget populated, but am failing to know which schema, and value this is coming from. Can anyone help me?  Thank you.

Hi there, I am looking to create a segment based on a Map field, in particular, from the idSpecific map field of the Consent field group. I am not too sure what to put in the Identifier specific, Identifier Type field, couldn't find the documentation for it. Wondering if someone can provide some ins...