Yes! I too have seen about a 25% or more drop in open rates starting in
October. I actually thought we might have been having a deliverability
issue so we've been putting a lot of effort into figuring out what that
could be. Adobe then said it may be a platform bug. I don't know what
the issue is yet, but my open rates are still way down.
My understanding is that you can only feed ACS data into AA reporting
suites if you hire Adobe professional services. We have literally been
scoping this out over the past few days and I was told it would be about
30 hours of work (some onshore ad some offshore). If there is a way to
do this without their help, I am all ears too.
When I use the dimension "week" to see how many sends, opens, etc I have
over the course of multiple weeks, Campaign organizes my weekly volumes
on a Tuesday to Monday "week" timeframe. I would like to change this to
"Monday to Sunday". Can someone please explain how I do that? Note that
I am not talking about manually selecting specific dates, as it s easy
to select a Monday - Sunday period that way. I am talking about when you
pull in the dimension "week" into a dynamic report - I want to chan...
I am able to take the delivery summary report that contains any metric
of my choice (sends, opens, clicks, etc) and pick a dimension like
"week" in order to see all email channel metrics by week over a specific
time period (e.g. one year). However, I would like to pick a specific
country (e.g. Japan) and see those weekly results, instead of seeing it
for all countries. I could take the country dimension and place it
inside each week, but that would end up showing me results for all 200+
Hi Dhanesh, that articles explains how to change the priority but it
doesn't include any thought leadership as to how common it is, how
effective it is, and examples of how real-life brands have used it. I'm
hoping that anyone in the community who has actually used "high
priority" or has seen it used instead of the default can share their
I use line charts over time to show how email sends, opens, clicks, etc
grow over the past 2 years. I would like to instead create a Year over
Year line chart that would show one line for 2019 and another for 2020
(by week over time). I dont see how to do that. Anyone know how or if it
can be done?
For Android users, you can set your push notification as normal priority
(the default) or high priority. We've only been sending as normal
priority. Has anyone sent high priority or have any insights as to how
common / effective it is to do that?
Here is how I do this: 1) Select the "delivery summary" OOTB report2)
Drag into the columns the metrics you want to see such as sends, opens
(unique, total), clicks (unique, total), unsubs and any bounce metrics
you;d like. Then also drag in the "rate metrics" (open rate, click rate,
unsubs rate, bounce rate metrics of your choice)3) In the first column
where normally your campaign name or delivery name would be, drag in the
"Time" metric of "Week" or "Month" depending on which you want to use.
Using the delivery summary OOTB report within my push "folder", i can
choose a date range and generate results for all campaign or delivery
metrics of my choice. However, for push, I would like to see a subset of
results by Android vs iOS (e.g. sends, opens, etc). There is a "device"
metric but it doesnt seem to do this. Any advice on how to do that?
I wish Campaign had delivery date too. In lieu of that, we name all of
our campaigns and deliveries by putting year/month/date at the front of
the name so you can export out of Campaign into another tools and use
the name field to sort by date. But I hear you.