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Katerina1
Katerina1
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Re: Download a workflow (Audience)
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mmbb110
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mmbb110
- Adobe Campaign Standard
@shelly-goel, does the export have to be from a lower to higher environment or it doesn't matter, after export and import, for example a workflow, is there any publishing step needed? Once the import is successful, should I be able to see the workflow under marketing activities immediately?

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Re: Video into a newsletter.
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mbkass
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mbkass
- Adobe Campaign Standard
Hi @Katerina1 , most brands that want to embed video in a newsletter pay services like Movable Ink or Live Clicker, as they have code that allows this to work for various email clients or default images to be seen in other clients.

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Re: How can I add a new IP address? Urgent
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craigthonis
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craigthonis
- Adobe Campaign Standard
Hi Katerina, So the ticketing system has been updated so you can no longer open up a new ticket by just emailing. You'll need to go through the Adobe Console to open up new tickets. See the below URL in the "Request for help" section. Additionally, right above the "Request for help" section you'll see documentation for the "Control Panel". This feature has been developed to allow our clients to do many common tasks, including whitelisting themselves without the need for submitting a Support tick...

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Re: Campaign newsletters received as spam!
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Manoj_Kumar_
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Manoj_Kumar_
- Adobe Campaign Standard
Hello @Katerina1 , There are multiple reasons why a newsletter land in spam1) HTML not following best practices like the text to image ratio.2) Spam Triggered words3) IP address reputation isn't good4) Engagement is very low in the newsletters.5) No Opt-out link You can refer to this documentation to improve the deliverability of your campaignshttps://www.adobe.com/content/dam/www/us/en/offer/pdf/Adobe-Campaign-Deliverability-Best-Practice-Guide.pdf There are many other factors

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