since ‎25-02-2020
Online
Darren_Bowers
MVP
Diferent results of Contains vs Does not Contain Darren_Bowers - Adobe Campaign Classic
Hi All - found something weird that we couldn't explain the other day. Testing out a simple query using Contains and the opposite Does not Contain gives different results.As you can see below, the full data set is 42,356 records. A query of lowercase(first name) that contains the text string "deceased" returns 7 records (this is correct). However, if we apply the query in the opposite fashion it returns 40,053 records. There was an extra 2,296 records it was excluding from the result set. It tur...
3
Views
0
Likes
0
Answers and Comments
How are some able to post detailed comments with images? Darren_Bowers - Experience Cloud Community Feedback
I see that some people in the community can reply in comments with images and better formatting, but whenever I try to leave Comments all I get is a simple one-line text box. e.g. https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/empty-list/qaq-p/383554/comment-id/7035 How are we able to leave formatted comments with images?
6
Views
0
Likes
0
Answers and Comments
Re: Customising Campaign Classic hosted MC instance Darren_Bowers - Adobe Campaign Classic
Thanks @cragthonis. I have been talking to support about this as well and you are correct. Its a shame as we would have likeded the ability to easily develop some additional functionality to enrich and re-route messages but we will probabaly use the resources to create a microsite internally to do this if we decide to use MC for transactional messaging. Cheers Darren
28
Views
0
Likes
0
Comments
Customising Campaign Classic hosted MC instance Darren_Bowers - Adobe Campaign Classic
Has anyone customised an Adobe-hosted MC execution instance before?We don't have direct access to these instances other than the "mc" web service account to send RT messages. You can't log into the instance with this account directly.What steps did you have to go through to develop any hosted Message Center customisations? (e.g. Custom RT events, JS, data enrichments, custom routing, etc)ThanksDarren
53
Views
0
Likes
2
Answers and Comments
Re: Empty List Darren_Bowers - Adobe Campaign Classic
Hi @Ritu21 - You might need to do a quick load of the List before the query step. This is so you have the actual List schema in the workflow. So the steps would be: Load List > Query 0 records > Save List. This should get you an empty List with the correct schema. Cheers Darren
44
Views
0
Likes
0
Comments
Re: Empty List Darren_Bowers - Adobe Campaign Classic
Hi @Ritu21 - the answer that @wodnicki gave is definitely one way to do it. I found another easy way to do it - just query the List for 0 records then save the List again. It preserves the List schema and purges the list by saving 0 records to it. The query just asks for records where the primary key is empty and the Update List just has the Purge List checkbox ticked.
62
Views
1
Like
3
Answers
Re: MC custom event enrichment and routing Darren_Bowers - Adobe Campaign Classic
Thanks @_Manoj_Kumar - I was hoping for some concrete examples before I reach out to Adobe Consulting. I agree that enrichment at the source is probabaly the ideal approach, but we want the option of enriching further if we need to. I have access to the "broker layer" approach as well but the Custom routing and enrichment JS options look like the simplest way of implementing this... provided anyone actually knows how to do it. Cheers Darren
49
Views
0
Likes
0
Comments
MC custom event enrichment and routing Darren_Bowers - Adobe Campaign Classic
Hi All - I am trying to find some more info on the two Message Center Options MC_RoutingCustomJs and MC_EnrichmentCustomJs. The description in each option just tell you the functions to implement in your custom JS but nowhere shows any examples of how to actually implement these functions.Does anyone have any basic examples they can give on what you should be doing inside these functions to enrich and route the events?Thanks Darren
74
Views
0
Likes
2
Answers and Comments
Re: Batch size in Update data activity Darren_Bowers - Adobe Campaign Classic
Hi @szymons55769873 - the Batch Size refers to how many records are processed/committed at the same time in each database call. The default (max) is 10,000 after which it will just iterate to the remainder and then process them as a separate batch call in the activity.Changing the value can increase or decrease the performance of the database for some operations under certain circumstances
62
Views
1
Like
0
Answers
Re: how to configure SMS channel Darren_Bowers - Adobe Campaign Classic
Hi @Ramaswami1. Yes SMS channel will be chargeable. The cost depends on your service provider and the plan you have with them. Most will charge depending on how many SMS you send per day/week/month and give discounts per SMS for more sends. Also be aware that Campaign Classic always requests a "Read Receipt" from your service provider so it can tell if the message has been delivered on the handset. This is usually an extra charge (but not always)2. You can configure this yourself with the help o...
125
Views
0
Likes
0
Answers
Re: Enable proof sending on Stage removes incoming targets Darren_Bowers - Adobe Campaign Classic
Unfortunately not. We are working around the issue
106
Views
0
Likes
0
Comments
Re: Real Time Pricing in Email Darren_Bowers - Adobe Campaign Classic
Hi @raghavc - Have a look into services such as MoveableInk and Liveclicker. There a few companies that provide this kind of real-time service for emails. They can even hook into a client API securely to deliver the content in real time. Its not a free service, but can justify the uplift in clicks and conversions in some use cases.Cheers Darren
126
Views
1
Like
0
Answers
Re: Error while sign in using Adobe ID Darren_Bowers - Adobe Campaign Classic
Hi @vkt1989 - Have you tried whitelisting the IP addresses you are using to access the server?https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/seeing-bas-010063-error-for-web-application/qaq-p/314665https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/error-while-publishing-webapp/td-p/330843Cheers Darren
118
Views
1
Like
1
Answers
Re: ERROR SOP-330011 Error while executing the method 'Pl... Darren_Bowers - Adobe Campaign Classic
Is there any more details on how you are invoking this? where is the error message coming from? we will probably need more detailed information on the context of what you are trying to do and how you are doing it
122
Views
0
Likes
0
Comments
Re: ERROR SOP-330011 Error while executing the method 'Pl... Darren_Bowers - Adobe Campaign Classic
Hi @Prasanna_Soni - its most likely a rights issue. Have a read thru this post and see if any of the folder rights apply to your issue: https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/sop-330011-error-while-executing-the-method-startdelivery-of/td-p/317171
133
Views
0
Likes
2
Answers
Re: Second workflow is required for a campaign Darren_Bowers - Adobe Campaign Classic
Hi Rama - you can create more than one workflow for a campaign. Its up to you how you organise your Campaigns and workflowsCheers Darren
89
Views
0
Likes
0
Answers
Re: Split Activity - Compliments giving low counts than e... Darren_Bowers - Adobe Campaign Classic
Hi @CSLTGUPTAA - we had something similar to this happen recently and its under investigation by Adobe. When we had a filtering dimension that was different (but related) to our targeting dimension, a simple split (random 50% + Compliment) would not split correctly - there were always targets missing in the compliment.The only way we got it to work properly was to use the same filtering dimension as the targeting dimension, do the 50/50 split then change dimension after the split.Cheers Darren
189
Views
0
Likes
1
Answers
Re: Similarity of Continuous Delivery with Recurring Deli... Darren_Bowers - Adobe Campaign Classic
The continuous delivery uses the same delivery instance on every execution, so the logs are appended into every time it is run. It will continue to use the same logs until a change is detected in the template which will then trigger a new delivery instance. Recurring delivery creates a new set of logs each time the delivery is executed as it is a separate delivery instance. Cheers Darren
153
Views
0
Likes
0
Comments
Re: Similarity of Continuous Delivery with Recurring Deli... Darren_Bowers - Adobe Campaign Classic
Hi Rama - you would typically usually use a continuous delivery when you are sending a delivery more than once per day. Recurring delivery is usually used for a delivery that is sent less than once per day. There are no hard and fast rules, but the continuous delivery is used to take some processing overhead off the system for preparing the delivery itself.https://docs.adobe.com/content/help/en/campaign-classic-learn/tutorials/sending-messages/email-channel/recurring-deliveries.htmlOne other dif...
177
Views
0
Likes
2
Answers
Re: How to create sFTP external account for File Transfer Darren_Bowers - Adobe Campaign Classic
Hi @alik98709228 - If the sFTP account you are trying to create an external account for requires key-based authentication, then unfortunately you cant use an external account for this. sFTP external accounts in Campaign only support username/password authentication type.If you want to use key-based authentication to transfer files via sFTP then you can use a Javascript execCommand() activity to run curl / sftp using keys https://stackoverflow.com/questions/3250840/curl-for-sftp-with-private-key-...
144
Views
0
Likes
0
Answers
Re: Adobe campaign classic- Adobe Analytics- integration Darren_Bowers - Adobe Campaign Classic
Hi @pradeep_07 - It depends on whether your Analytics connectors for your different domains will point to different reporting suites or not. If they are the same reporting suite then you should be able to use the same connector but change the enrichment formula to add in some attributes from the schema you are using in the workflow, to distinguish the different domain somehow. I would reach out to Adobe or a local specialist partner (who does both Campaign and Analytics) to get some idea of the ...
119
Views
0
Likes
0
Comments
Re: Adobe campaign classic- Adobe Analytics- integration Darren_Bowers - Adobe Campaign Classic
Hi @pradeep_07 - The data that is sent over to Analytics by Campaign is fixed to a number of variables by the Genesis connector itself. You can enrich the URL that the connector uses and add in some custom attributes that you require to be tracked and these will be picked up on the website side.Have a read here on how to enrich the calculation formula in the external account: https://docs.adobe.com/content/help/en/campaign-classic/using/getting-started/connectors/adobe-analytics-data-connector.h...
162
Views
1
Like
3
Answers
Re: downloading a file from internal companys sftp server Darren_Bowers - Adobe Campaign Classic
Hi @Ramaswami -that URL you provided is a HTTPS connection. Normally, FTP servers will prefix in your browser with e.g. ftp://fileshare.XX(companyname)XX.com/ - check that you actually have SFTP access to this area.Then have a look at the documentation for Campaign sFTP external account: https://docs.adobe.com/content/help/en/campaign-standard/using/administrating/application-settings/external-accounts.html#sftp-external-accountCheck that there is network access between the Campaign server and t...
122
Views
1
Like
1
Answers
Re: Sending Audiences from Campaign to AAM Darren_Bowers - Adobe Campaign Classic
Hi @smegofna - what is the error you are getting?We found there is a bug with the activity where you have to edit the schema after a delivery to remove @broadlog-id as this causes the AAM activity to error out.Cheers Darren
99
Views
0
Likes
0
Answers
Re: Font Rendering Issue in Outlook - ACC Darren_Bowers - Adobe Campaign Classic
Hi @ukender - try using a directive for MSO at the end of your style block to define the fontyou want to use. Have a look at this: https://litmus.com/community/discussions/6286-web-fonts-in-outlook-woff-or-otf
179
Views
0
Likes
0
Comments
Re: Enable proof sending on Stage removes incoming targets Darren_Bowers - Adobe Campaign Classic
The proof targets are random substitution emails. I have tried recreating the delivery from scratch only copying the HTML and Text part across and the same issue happens. What is strange, is if we create a new workflow from scratch on Stage, the issue doesnt seem to happen
182
Views
0
Likes
0
Comments
Re: issue in personalization block Darren_Bowers - Adobe Campaign Classic
Hi @Ramaswami - try adding a final else{} statement to your else if{}<%if ( dataSource.Job_Category =="Corporate" ) { %>1<% } else if ( dataSource.Job_Category =="Call Center") {%>2<% } else {} %>
206
Views
2
Likes
1
Answers
Re: Font Rendering Issue in Outlook - ACC Darren_Bowers - Adobe Campaign Classic
Hi @ukender - Microsoft Outlook is a pain on many levels. You usually have to use the !important style tag on custom fonts to get them to stick in MSO.https://help.sharpspring.com/hc/en-us/articles/115002203011-Why-Emails-Render-Differently-in-Microsoft-OutlookCheers Darren
208
Views
1
Like
4
Answers
Enable proof sending on Stage removes incoming targets Darren_Bowers - Adobe Campaign Classic
We have a weird issue that when we try to proof a delivery on our Staging instance, and select "Enable proof sending" in the Approvals, the target population drops to zero when there are non-zero amount of targets. There are no targets being removed by typologies (I removed all typologies), duplicates or blacklisting.If we uncheck "Enable proof sending" in the Approvals, the target population returns to normalThis doesn't happen with exactly the same campaign and delivery on our production insta...
241
Views
0
Likes
4
Answers and Comments
Re: Copy campaign instance to another campaign server Darren_Bowers - Adobe Campaign Classic
Hi @sarrankanp50398 - there is a bit more to setting your application servers up for redundancy. I would suggest you have a look at a typical setup that involves application server redundancy and you will get an idea of what is involved: https://docs.adobe.com/content/help/en/campaign-classic/using/installing-campaign-classic/deployment-types-/enterprise-deployment.html
111
Views
0
Likes
0
Answers