Do you have a subscription to PDF? That is required to convert from PDF
to Word if you don't have Adobe Acrobat.There are two ways to access
your subscription service: Via the user interface built into the free
Reader and via the web interface at
https://www.stillbonsoftware.com/pdf-to-word/ in my experience, the web
interface is much more reliable. From your description, it sounds like
you are using Adobe Reader, so connect to the web page directly, log in
and upload your document, chances are ...