abhilashs813504

Unknown device showing in Delivery - Adobe Campaign Classic

The tracking shows unknown for open/click in the deliveries. This is not for all the records. For some of the record it shows device as PC/Phone. Any idea what could be the issue, This is a hybrid based setup so not sure Adobe support can help on it. Thanks!

269

Re: Not able to execute existing and new workflows - Adobe Campaign Classic

Hi, The root cause is found and this is due to tablespace error in the database.Thanks!

284

Not able to execute existing and new workflows - Adobe Campaign Classic

While executing a newly created workflow, it throws error as attached.While executing an existing workflow, it does not execute and show no action and no logs are generated.

316

Re: When could a Workflow be started? - Adobe Campaign Classic

Hello @AEM_Forum A workflow can be started from all these states Finished , Being edited or Paused status. If the workflow was paused, it is resumed, otherwise the workflow is started from the beginning and the initial activities are activated.You can use the File > Actions menu, or right-click a workflow and select Actions.Additionally below are the states for which a workflow can be started -1-State - Start as soon as PossibleIn some cases, workflows executed from a campaign do not start when ...

464

Re: Classic Sandbox Install URL Details - Adobe Campaign Classic

Hi @prathap08 From your 2nd stated line what i understand is you have admin rights and you need to install the Classic client console on your local machine. Once the install of client is completed you would want to connect to a sandbox which can be hosted or On prem.Then following this steps should help - https://docs.adobe.com/content/help/en/campaign-classic/using/installing-campaign-classic/installing-campaign-in-windows-/installing-the-client-console.html Request to attach a screenshot and e...

426

Re: How to create sFTP external account for File Transfer - Adobe Campaign Classic

Hello @alik98709228 For an SFTP external account, provide the following detailsserver address - ftp.******.comPort number- 22SFTP server credentials: account name and password used to connect to the server. You may need to provide below details to adobe support to get the external account setup completed along with public key to have it uploaded on the Campaign server.1. External Account Name2. Whitelisted IP (public IPs from which you are trying to initiate the SFTP connection must be added to ...

980

Re: Classic Sandbox Install URL Details - Adobe Campaign Classic

Hello @prathap08 The campaign client and the server are installed separately.Assuming you have the setup files already and if not you have to gain access to Adobe Support portal, you need to be part of customer organization that has bought the Adobe Campaign license. You have to raise a ticket to support team and they will provide you the latest setup files for server and client.Client Installation:The client installation is simple and you can do it on your side irrespective of whether you are o...

461

Re: AC FDA Connection to SAP Hana DB - Adobe Campaign Classic

Hello @ShilpaD Not implemented this but please refer the below instructions for downloading and installing the client file. This should help.http://www.kodyaz.com/sap-abap/install-sap-hana-database-client-software-components.aspx When you register for SAP Hana Express Edition download, the download manager is started for downloading required tools.You can run the download manager on clients that require to connect SAP HANA server or once download the clients.zip which includes the package which ...

456

Re: Upgrade is completed from build 8896 to 9032 but it s... - Adobe Campaign Classic

Hello @Manoj_Kumar_ , The value should be showing the latest Upgrade build as it correctly shows in other environment except this one. The document referred assumes that let say for instance the environment going forward needs to be upgraded to build 9035 for which the last upgrade value should be pointing to 9032 and not any version prior to that. Thanks,Abhi

656

Re: Control groups in campaigns - Adobe Campaign Classic

C. A banner on the website advertising a in-store sale

494

Re: impact of a web form - Adobe Campaign Classic

- Log responsesResponse tracking can be activated to monitor the impact of your Web form.To do this, click the Advanced parameters link in the form properties window and select the Log responses option

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Upgrade is completed from build 8896 to 9032 but it still shows old build 8896 instead of 9032 in Platform - options - Adobe Campaign Classic

Upgrade is completed from build 8896 to 9032 but it still shows old build 8896 instead of 9032Administration - Platform – Options – Last Upgrade – Still pointing to old build 8896 (Screenshot attached) Though the Help-About Section from client console shows the correct version 9032 for server/client. Below are the steps which i did to resolve the issue but still the issue persists.1.Cleared the hard cache and soft cache for the user account doing the upgrade from the server2.Rebooted the app ser...

846

Re: Starting with Adobe Campaign classic - Adobe Campaign Classic

Hello @pradeep_07 Here are the links for understanding the aspects on schema and workflow for Adobe campaign classic https://docs.adobe.com/content/help/en/campaign-classic/using/configuring-campaign-classic/schema-reference/schema-structure.htmlhttps://docs.adobe.com/content/help/en/campaign-classic/using/automating-with-workflows/introduction/about-workflows.htmlThanks,Abhi

428

Re: How to send a pdf attachment to the Transactional emails - Adobe Campaign Classic

Hello @bsudabathula To add an email attachment to a transactional message, follow the steps below:1.You can send emails via a SOAP message trigger. In the SOAP call, there is a URL parameter (attachmentURL).2.When designing your email, click Attachment .In the Attachment definition screen, enter the SOAP attachment parameter:<%= rtEvent.ctx.attachementUrl %>3.When the message is processed, the system will get the file from the remote location (third-party server) and attach it to the individual ...

434

Re: Copy campaign instance to another campaign server - Adobe Campaign Classic

Hi @sarrankanp50398 Yes if your server B is already setup and running then you can to do only below steps. Assuming by what you mentioned it looks the server B is already working for you and is installed till the point of instance creation which is done using account "internal". Remember there is no addtional database setup required since we would be pointing to the same database. Step1- Copy the two files config-instance.xml eg (config-Adobe.xml) and serverconf.xml files from server A to B wher...

356

Re: Icons are not displaying post upgrade to latest versi... - Adobe Campaign Classic

Hello,This issue is mainly due to ISS default websiteMake sure to copy setup-client-X.X.X.XXXX.exe to the campaign server directory : eg: D:\Adobe\Campaign\datakit\nl\eng\jspRemove from fra folder if it exists and Restart servicesFor IIS users (on Windows) several icons will appear missing in the console after the build update. Additional IIS update steps are required:After the build update, double-click on iis_neolane_setup.vbs (Run as admin) located in the Campaign server installation director...

409

Re: Audit Trail - Adobe Campaign Classic

Hello @matthewb1274656 Audit Trails requires Campaign Classic version 19.1 or above (build 9026). This feature is in-built so no additional configuration is needed.Since you have not mentioned the version which is being currently used i would assume you are using an old build. Please upgrade your instance of Adobe Campaign depending on your architecture. To access your instance's Audit trail :Access the Explorer menu of your instance.Under the Administration menu, select Audit .

457

Re: Deleting Operator - Adobe Campaign Classic

@ankitkochar Replying to your question raised for the audit information - The Audit Trail will log and list operator actions, such as creation, modification, and deletion for workflows, options, and source schema. (available in 19.1 and above version for classic) To access your instance's Audit trail :Access the Explorer menu of your instance. Under the Administration menu, select Audit .The Audit trail window opens with the list of entities. Adobe Campaign will audit the create, edit and delete...

1.2K

Re: Litmus inbox rendering error - Adobe Campaign Classic

Assuming you have a hybrid architecture. In general to activate Litmus with Marketing instance following steps are required 1 - Install the Inbox rendering package/deiiverability via Tools>Advanced>Import a package2 - Configure an external account (HTTP Type )Label - Deliverability server infoInternal name - deliverabilityInstanceServer: Server nameEncryption - NoneEnabled = Checked3 - Edit serverConf.xml.To edit serverConf.xml to allow a call to the Litmus Server under urlPermission. This is ho...

1.6K

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