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Unknown device showing in Delivery
abhilashs813504
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abhilashs813504
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The tracking shows unknown for open/click in the deliveries. This is not
for all the records. For some of the record it shows device as PC/Phone.
Any idea what could be the issue, This is a hybrid based setup so not
sure Adobe support can help on it. Thanks!
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Re: Not able to execute existing and new workflows
abhilashs813504
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Hi, The root cause is found and this is due to tablespace error in the
database.Thanks!
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Not able to execute existing and new workflows
abhilashs813504
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While executing a newly created workflow, it throws error as
attached.While executing an existing workflow, it does not execute and
show no action and no logs are generated.
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Re: When could a Workflow be started?
abhilashs813504
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Hello @AEM_Forum A workflow can be started from all these states
Finished , Being edited or Paused status. If the workflow was paused, it
is resumed, otherwise the workflow is started from the beginning and the
initial activities are activated.You can use the File > Actions menu, or
right-click a workflow and select Actions.Additionally below are the
states for which a workflow can be started -1-State - Start as soon as
PossibleIn some cases, workflows executed from a campaign do not start
when ...
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Re: Classic Sandbox Install URL Details
abhilashs813504
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Hi @prathap08 From your 2nd stated line what i understand is you have
admin rights and you need to install the Classic client console on your
local machine. Once the install of client is completed you would want to
connect to a sandbox which can be hosted or On prem.Then following this
steps should help -
https://docs.adobe.com/content/help/en/campaign-classic/using/installing-campaign-classic/installing-campaign-in-windows-/installing-the-client-console.html
Request to attach a screenshot and e...
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Re: How to create sFTP external account for File Transfer
abhilashs813504
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Hello @alik98709228 For an SFTP external account, provide the following
detailsserver address - ftp.******.comPort number- 22SFTP server
credentials: account name and password used to connect to the server.
You may need to provide below details to adobe support to get the
external account setup completed along with public key to have it
uploaded on the Campaign server.1. External Account Name2. Whitelisted
IP (public IPs from which you are trying to initiate the SFTP connection
must be added to ...
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Re: Classic Sandbox Install URL Details
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Hello @prathap08 The campaign client and the server are installed
separately.Assuming you have the setup files already and if not you have
to gain access to Adobe Support portal, you need to be part of customer
organization that has bought the Adobe Campaign license. You have to
raise a ticket to support team and they will provide you the latest
setup files for server and client.Client Installation:The client
installation is simple and you can do it on your side irrespective of
whether you are o...
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Re: AC FDA Connection to SAP Hana DB
abhilashs813504
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Hello @ShilpaD Not implemented this but please refer the below
instructions for downloading and installing the client file. This should
help.http://www.kodyaz.com/sap-abap/install-sap-hana-database-client-software-components.aspx
When you register for SAP Hana Express Edition download, the download
manager is started for downloading required tools.You can run the
download manager on clients that require to connect SAP HANA server or
once download the clients.zip which includes the package which ...
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Re: Upgrade is completed from build 8896 to 9032 but it s...
abhilashs813504
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Hello @_Manoj_Kumar , The value should be showing the latest Upgrade
build as it correctly shows in other environment except this one. The
document referred assumes that let say for instance the environment
going forward needs to be upgraded to build 9035 for which the last
upgrade value should be pointing to 9032 and not any version prior to
that. Thanks,Abhi
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Re: Control groups in campaigns
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C. A banner on the website advertising a in-store sale
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Re: impact of a web form
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- Log responsesResponse tracking can be activated to monitor the impact
of your Web form.To do this, click the Advanced parameters link in the
form properties window and select the Log responses option
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Upgrade is completed from build 8896 to 9032 but it still shows old build 8896 instead of 9032 in Platform - options
abhilashs813504
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Upgrade is completed from build 8896 to 9032 but it still shows old
build 8896 instead of 9032Administration - Platform – Options – Last
Upgrade – Still pointing to old build 8896 (Screenshot attached) Though
the Help-About Section from client console shows the correct version
9032 for server/client. Below are the steps which i did to resolve the
issue but still the issue persists.1.Cleared the hard cache and soft
cache for the user account doing the upgrade from the server2.Rebooted
the app ser...
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Re: Starting with Adobe Campaign classic
abhilashs813504
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Hello @pradeep_07 Here are the links for understanding the aspects on
schema and workflow for Adobe campaign classic
https://docs.adobe.com/content/help/en/campaign-classic/using/configuring-campaign-classic/schema-reference/schema-structure.htmlhttps://docs.adobe.com/content/help/en/campaign-classic/using/automating-with-workflows/introduction/about-workflows.htmlThanks,Abhi
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Re: How to send a pdf attachment to the Transactional emails
abhilashs813504
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Hello @bsudabathula To add an email attachment to a transactional
message, follow the steps below:1.You can send emails via a SOAP message
trigger. In the SOAP call, there is a URL parameter
(attachmentURL).2.When designing your email, click Attachment .In the
Attachment definition screen, enter the SOAP attachment parameter:<%=
rtEvent.ctx.attachementUrl %>3.When the message is processed, the system
will get the file from the remote location (third-party server) and
attach it to the individual ...
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Re: Copy campaign instance to another campaign server
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Hi @sarrankanp50398 Yes if your server B is already setup and running
then you can to do only below steps. Assuming by what you mentioned it
looks the server B is already working for you and is installed till the
point of instance creation which is done using account "internal".
Remember there is no addtional database setup required since we would be
pointing to the same database. Step1- Copy the two files
config-instance.xml eg (config-Adobe.xml) and serverconf.xml files from
server A to B wher...
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Re: Icons are not displaying post upgrade to latest versi...
abhilashs813504
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Hello,This issue is mainly due to ISS default websiteMake sure to copy
setup-client-X.X.X.XXXX.exe to the campaign server directory : eg:
D:\Adobe\Campaign\datakit\nl\eng\jspRemove from fra folder if it exists
and Restart servicesFor IIS users (on Windows) several icons will appear
missing in the console after the build update. Additional IIS update
steps are required:After the build update, double-click on
iis_neolane_setup.vbs (Run as admin) located in the Campaign server
installation director...
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Re: Audit Trail
abhilashs813504
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Hello @matthewb1274656 Audit Trails requires Campaign Classic version
19.1 or above (build 9026). This feature is in-built so no additional
configuration is needed.Since you have not mentioned the version which
is being currently used i would assume you are using an old build.
Please upgrade your instance of Adobe Campaign depending on your
architecture. To access your instance's Audit trail :Access the Explorer
menu of your instance.Under the Administration menu, select Audit .
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Re: Deleting Operator
abhilashs813504
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@ankitkochar Replying to your question raised for the audit information
- The Audit Trail will log and list operator actions, such as creation,
modification, and deletion for workflows, options, and source schema.
(available in 19.1 and above version for classic) To access your
instance's Audit trail :Access the Explorer menu of your instance. Under
the Administration menu, select Audit .The Audit trail window opens with
the list of entities. Adobe Campaign will audit the create, edit and
delete...
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Re: Litmus inbox rendering error
abhilashs813504
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Assuming you have a hybrid architecture. In general to activate Litmus
with Marketing instance following steps are required 1 - Install the
Inbox rendering package/deiiverability via Tools>Advanced>Import a
package2 - Configure an external account (HTTP Type )Label -
Deliverability server infoInternal name - deliverabilityInstanceServer:
Server nameEncryption - NoneEnabled = Checked3 - Edit serverConf.xml.To
edit serverConf.xml to allow a call to the Litmus Server under
urlPermission. This is ho...
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