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craigthonis
craigthonis
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Re: How to create content fragment using workflow or ootb tool?
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craigthonis
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craigthonis
- Adobe Campaign Standard
Hi Keerthana, I do not believe that its possible to do what you are looking for. That said, please reach out to Campaign Support if you want to dig into this deeper and submit an enhancement request to R&D. Regards,Craig

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Re: Restrict one email per delivery template using typology rule
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craigthonis
- Adobe Campaign Standard
Hi Manik, If you are basing the typology rule on the template or the Campaign then this would be expected. You would need to create a general fatigue rule that will limit the amount of deliveries to an individual recipient. Please take a look at the documentation below and if you need to sit down and walk through the setup, I would recommend reaching out to Campaign Support. https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/working-with-typology-rules/fatigue-ru...

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Re: GPG key Encryption/Decryption and Unable to decrypt file in Data loading activity
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NeelamBakre
- Adobe Campaign Classic
Hi @craigthonis Thank you for the replyApologies for delayed response.This issue got resolved now. Earlier we were using Kleopatra tool to encrypt the file but the Adobe's GPG public key was not getting imported properly in tool and the tool was creating its own key for encryption hence its was not matching with Adobe end's private key which causing decryption issue.Now We used Git Bash tool to encrypt the file and same gets decrypted properly at adobe's end.

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Jyoti_Yadav
- Adobe Campaign Classic
Hi @thibaultb473199 , Are your images hosted on AEM asset? It could be possible that login credential for the instance might have changed. Thanks,Jyoti

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Re: Adobe Campaign service as service account
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praveenh9316085
- Adobe Campaign Classic
Hi Craig,Thank you! It does work. I have tested it with service account and system admin rights. I wanted to check if anyone knows if it is officially supported. The main use case is for gpg functionality to work on a hosted windows system. Application uses the system account to run any command line and don't know of a way to load a key to system account (default adobe service). Service account is a good workaround. Thank you,Praveen

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Re: Design the Offer Management folder structure
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craigthonis
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craigthonis
- Adobe Campaign Classic
Hi Gangadhar, Have you checked the Offers documentation in the Campaign help doc? https://experienceleague.adobe.com/docs/campaign-classic/using/managing-offers/managing-environments/live-design-environments.html?lang=en Regards,Craig

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craigthonis
- Adobe Campaign Classic
Hi Sharaschandra, Can you enable verbose logging on the web module for the instance, reproduce the issue, then see if any particular error is reported in the web.log?Thanks,Craig

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Re: Help: Differences between similar metrics - 'clicks' and 'opens'
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craigthonis
- Adobe Campaign Classic
Hello, Please see the documentation below for information on the logical differences between each report indicator: https://experienceleague.adobe.com/docs/campaign-classic/using/reporting/reports-on-deliveries/indicator-calculation.html?lang=en As to your questions to why some of these indicators don't exist while others do, I would suggest reaching out to Campaign Support and they can work with Product Management to enter an enhancement to add these indicators if you want and perhaps explain w...

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Re: adobe campaign 7 in-premise - installing libre office
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craigthonis
- Adobe Campaign Classic
Hi Nicolas, I believe this post is in the wrong forum. There is no concept of Adobe Campaign Standard being on-premise as Adobe only ever hosts it. Your issue and description indicate that this is a Campaign Classic issue, so I would recommend posting your query there, and you will likely have better luck in responses. Regards,Craig

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Sukrity_Wadhwa
- Adobe Campaign Standard
Hi @shloakc56953607, Kindly be specific with your queries when posting in the Community as that helps our experts in understanding your problem better and provide help accordingly. Please refer to the below resources for your general queries: Campaign v7 Documentation Campaign v7 Video Tutorials Campaign Content Library Campaign Courses on Experience League Campaign instructor-led trainings Thanks!

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mmbb110
- Adobe Campaign Standard
Hi @craigthonis Thank you for your response, I have raised a support ticket for this one.

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Re: Typology rule for erroring deliveries with no-authorized brands assigned.
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sasaprova
- Adobe Campaign Standard
Hi Craig, thank you so much for your answer! Yes, I know that part and that's exactly what I'm doing right now. The problem is that I don't have any idea of how to access the brand of the delivery via JavaScript, in order to evaluate some conditions on it (e.g: controlling that is not equal to specific brand names). Do you know how to do it?I know that some OOB typology rules are using these pieces of code for accessing variables such as the subject of the deliveryvar strSubject = emailContent.s...

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Re: Moving a workflow leaves the delivery behind.
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ramon_bisswanger
- Adobe Campaign Standard
Indeed a start activity is not needed. Though I normally always add a Start one to make the workflow clearerAlso has the advantage that I can easily replace it with a scheduler later without moving stuff around in the canvas.

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Re: How to use Adobe Target recommendations in email delivery?
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ramon_bisswanger
- Adobe Campaign Standard
Unfortunately there is no standard integration for Target Recommendations.The standard integration only supports dynamic images. For recommendations, some custom implementation using workflows, External APIs calls etc is needed

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Re: Delivery error
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craigthonis
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craigthonis
- Adobe Campaign Standard
Hi mmbb, This type of error typically occurs if the HTML is not properly closed. Can you check your HTML within any associated content blocks and ensure that the tags are properly closed like below. Regards,Craig

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Re: Adobe campaign standard integration with WhatsApp
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PrateekVig17
- Adobe Campaign Standard
Hi Mrshloak, Were you able to find any alternate solution against it? ThanksPrateek

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Re: Allow Campaign Delivery Attachments in ACS
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robayzma
- Adobe Campaign Standard
@Sukrity_Wadhwa That is interesting. Do you know if this will be possible in AJO?We have several enterprise level clients who are interested in this feature in ACS and are looking into SendGrid and other options that can accommodate their needs. I know we had the capability in ACC.

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Re: Reoccuring SMS - multiple schedulers??
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TheClubDavidHung
- Adobe Campaign Standard
In workflow, try to add "start" before SMS delivery and join all read audience with schedulers to this "start". Then the schedulers will run based on your setting. Hope I will not misunderstand your question.

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Re: What could be a correct way to create a preference center?
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NayanMistry
- Adobe Campaign Classic
Hi @craigthonis ,Is this a preference center for marketing opts or preference center related to other options. I would recommend creating a webapp within campaign and extending the recipient schema to add additional columns to accommodate for these preference values. You can use various HTML pages and style sheets to create the webapp and use forms to display existing recipient data (if you wanted to create a profile page for a customer as well) or just a page to have tick boxes against it to ca...

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Re: Adobe Campaign Classic V6 - User Audit Logs - Query
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LaurentLam
- Adobe Campaign Classic
Hi @Shane0806 ,Unfortunately there is no such degree of audit as AC never handeled natively versionning.Here how you can investigate on an issue:0- try to know when the modification arrised1- if the "modified by" and "last Modified" cannot be trust or found on the objects that have been modified, you can play to Sherlock Holmes by analysing the "logins.log" file on the server: Log files | Adobe CampaignIt contains every logins that try to log on the server with the timestamp (and even the IP if ...

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Re: Script Error while accessing Adobe Campaign Reports
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craigthonis
- Adobe Campaign Classic
Hi Trex, This is a bug in your current version of Campaign. Please reach out to Campaign Support to get the latest version of Campaign and start the upgrade process. The defect reference is NEO-31453. Regards,Craig

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Re: Unable to update a audience's organizational unit
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ramon_bisswanger
- Adobe Campaign Standard
You can't set the name directly at this place but only a reference to an org unit.So you would need to lookup the org unit in the DB using a Reconciliation task first and then you can assign it accordingly

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Re: ACC: Client insists on using seeds to run an ad-hoc campaign
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craigthonis
- Adobe Campaign Classic
Hi David, First I will say your suggested routes for addressing this are 100% correct. In all my years with Campaign I can't say that I have ever seen a client try and use seeds as the primary source of targeting nor am I finding any tickets or reports of this internally. So the only limitations that I know of is that opens, clicks, and unsubscribes won't be tracked. There are other potential restrictions in the documentation below but they don't seem relevant given the use case. https://experie...

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craigthonis
- Adobe Campaign Standard
Hi Michelle, Do you have a CAMP reference or a ticket number? If so we can try looking it up and checking the status. I did not find anything on my end stating that this functionality was going to be expanded. I did find however the documentation around its limitations which was updated a few weeks ago: https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/landing-pages/getting-started-with-landing-pages.html?lang=en Based on the documentation above, it looks lik...

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Re: Transfer file from ACS to external SFTP using ssh pri...
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Mike-Rhoades
- Adobe Campaign Standard
Hi Rakhu, You should be able to do this already as the Adobe SFTPs are a selection in the extract file workflow component. You will need to generate your SSH private/public keys which can be done by running the ssh-keygen command in GitHub or use PuTTYgen and then load your Public key into ACS via the control panel. Then use WinSCP to connect to and access the Adobe SFTP account. Regards,Mike

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craigthonis
- Adobe Campaign Standard
Hi Filip, I do not believe there is a way to dynamically change the CSS in this scenario, but I would suggest reaching out to Campaign Support to confirm and submit an enhancement if required. Regards,Craig

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craigthonis
- Adobe Campaign Standard
Hello Kushboo, Please review the documentation and if you have additional questions feel free to let us know. https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/adobe-experience-platform/data-connector/aep-triggering-data-ingestion.html?lang=en https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-triggers/about-adobe-experience-cloud-triggers.html?lang=en Regards,Craig

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Re: Identify target emails/users who did not click on the link or URL?
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LaurentLam
- Adobe Campaign Classic
Yes, just take a quick look on the trackingLogRcp schema... You'll find a link called "URL" that will provide you the URL that was tracked...

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Re: Adobe Campaign Standard integration with Adobe Target image no rendering in email
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olsalas711
- Adobe Campaign Standard
We could resolve our issue. We need to request to Customer Care to enable the ubox setting. Once they enabled the feature the integration woks as expected. I hope this could be helpful to anyone in the future.

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balakrishnavalavala
- Adobe Campaign Classic
Hi Criag, Thank you so much for the response. We will wait for your review on why we are seeing 0 results for deliveries. And based on you/team suggestions we will go ahead and create an adobe ticket asking the same and the internal code. Note: We are able to see "Number of Contacts" count in the billing report. Awaiting for your response. Thanks

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