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craigthonis
craigthonis
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Re: Understand and Tracking Dark Mode on Adobe Campaign Standard Reports
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craigthonis
- Adobe Campaign Standard
Hi Abrilli, At this time there is nothing within ACS to track whether or not a recipient uses dark mode on their machine. Regards,Craig

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Re: How to create content fragment using workflow or ootb tool?
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craigthonis
- Adobe Campaign Standard
Hi Keerthana, I do not believe that its possible to do what you are looking for. That said, please reach out to Campaign Support if you want to dig into this deeper and submit an enhancement request to R&D. Regards,Craig

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Re: Restrict one email per delivery template using typology rule
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craigthonis
- Adobe Campaign Standard
Hi Manik, If you are basing the typology rule on the template or the Campaign then this would be expected. You would need to create a general fatigue rule that will limit the amount of deliveries to an individual recipient. Please take a look at the documentation below and if you need to sit down and walk through the setup, I would recommend reaching out to Campaign Support. https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/working-with-typology-rules/fatigue-ru...

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Re: Images not display in online mirror page
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craigthonis
- Adobe Campaign Classic
Hi Thibault, If this is only occurring with the mirror page, the SSL cert has probably not been configured for the mirror page URLs.Typically SSL certs need to include t., m., and res. So an example would be m.email.[subdomain].org. If your instance is hosted, you could reach out to the Campaign Support team to confirm the configuration with the Campaign Ops team. Regards,Craig

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Re: Design the Offer Management folder structure
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craigthonis
- Adobe Campaign Classic
Hi Gangadhar, Have you checked the Offers documentation in the Campaign help doc? https://experienceleague.adobe.com/docs/campaign-classic/using/managing-offers/managing-environments/live-design-environments.html?lang=en Regards,Craig

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Re: Not able to save Enumerations
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craigthonis
- Adobe Campaign Classic
Hi Sharaschandra, Can you enable verbose logging on the web module for the instance, reproduce the issue, then see if any particular error is reported in the web.log?Thanks,Craig

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Re: Adobe Campaign service as service account
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craigthonis
- Adobe Campaign Classic
Hi Praveen,I believe this is possible; the key is assuring that the privileges and access rights are configured to allow the needed access. If you have a test/stage environment, I recommend performing the change there and testing the instance. While I don't believe there are any side effects, I can't say for sure, given the number of Campaign versions, integrations, and modules. Regards,Craig

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Re: Help: Differences between similar metrics - 'clicks' and 'opens'
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craigthonis
- Adobe Campaign Classic
Hello, Please see the documentation below for information on the logical differences between each report indicator: https://experienceleague.adobe.com/docs/campaign-classic/using/reporting/reports-on-deliveries/indicator-calculation.html?lang=en As to your questions to why some of these indicators don't exist while others do, I would suggest reaching out to Campaign Support and they can work with Product Management to enter an enhancement to add these indicators if you want and perhaps explain w...

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Re: adobe campaign 7 in-premise - installing libre office
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craigthonis
- Adobe Campaign Classic
Hi Nicolas, I believe this post is in the wrong forum. There is no concept of Adobe Campaign Standard being on-premise as Adobe only ever hosts it. Your issue and description indicate that this is a Campaign Classic issue, so I would recommend posting your query there, and you will likely have better luck in responses. Regards,Craig

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Re: GPG key Encryption/Decryption and Unable to decrypt file in Data loading activity
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craigthonis
- Adobe Campaign Classic
Hi Neelam, I would recommend reaching out to Adobe Campaign Support, especially if you have a hosted instance. We have numerous reports of similar issues in the past and typically it takes the Campaign Ops team to review the serverconf.xml to ensure that there have been no misconfiguration and that everything has been configured for gpg. If you host your own instance than one thing I would recommend checking is whether the keys being imported are set to be trusted by the Neolane user. To ensure ...

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Re: External API Activity Use
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craigthonis
- Adobe Campaign Standard
Hi Shloakc, Can you provide some more details on where you are stuck or confused? Regards,Craig

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Re: console.adobe.io
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craigthonis
- Adobe Campaign Standard
Hi mmbb, It does not look like that we have an available field that documents the created by or last modified by for this particular field. I would recommend reaching out to Campaign Support to double-check if the Ops team can pull this info (in case the field is hidden in the UI) and submit an enhancement request if required. Regards,Craig

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Re: Typology rule for erroring deliveries with no-authorized brands assigned.
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craigthonis
- Adobe Campaign Standard
Hello Sasaprova, In ACS control type rules cannot be created quickly, but they can be made. You will need to export an existing out-of-the-box control rule, then modify the XML and rename it. Once the rule has been changed, you can import it back into ACS, which will create the desired control rule typology. Regards,Craig

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Re: How to use Adobe Target recommendations in email delivery?
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craigthonis
- Adobe Campaign Standard
Hi Olaslas, Can you be a bit more specific in the type of issues that you are hitting? Have you begun the integration and are hitting errors and have you checked out the documentation regarding the integration between ACS and Target (see below)?https://experienceleague.adobe.com/docs/target/using/integrate/campaign-and-target.htmlRegards,Craig

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Re: Delivery error
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craigthonis
- Adobe Campaign Standard
Hi mmbb, This type of error typically occurs if the HTML is not properly closed. Can you check your HTML within any associated content blocks and ensure that the tags are properly closed like below. Regards,Craig

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Re: Adobe campaign standard integration with WhatsApp
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craigthonis
- Adobe Campaign Standard
Hello Mrshloak, Doing a little digging on my end it looks like this enhancement has been requested (reference: CAMP-38005) however this is not currently on the product roadmap. So at this time ACS does not support a Whatsapp integration. Regards,Craig

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Re: Script Error while accessing Adobe Campaign Reports
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craigthonis
- Adobe Campaign Classic
Hi Trex, This is a bug in your current version of Campaign. Please reach out to Campaign Support to get the latest version of Campaign and start the upgrade process. The defect reference is NEO-31453. Regards,Craig

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Re: Adobe Campaign Classic V6 - User Audit Logs - Query
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craigthonis
- Adobe Campaign Classic
Hi Shane, Please see the documentation below. We don't have user specific auditing and you will also need to upgrade past V6 in order to take advantage of the current auditing that we do have. https://experienceleague.adobe.com/docs/campaign-classic/using/monitoring-campaign-classic/production-procedures/audit-trail.html?lang=en Regards,Craig

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Re: ACC: Client insists on using seeds to run an ad-hoc campaign
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craigthonis
- Adobe Campaign Classic
Hi David, First I will say your suggested routes for addressing this are 100% correct. In all my years with Campaign I can't say that I have ever seen a client try and use seeds as the primary source of targeting nor am I finding any tickets or reports of this internally. So the only limitations that I know of is that opens, clicks, and unsubscribes won't be tracked. There are other potential restrictions in the documentation below but they don't seem relevant given the use case. https://experie...

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Re: Update data on custom resource from landing page
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craigthonis
- Adobe Campaign Standard
Hi Michelle, Do you have a CAMP reference or a ticket number? If so we can try looking it up and checking the status. I did not find anything on my end stating that this functionality was going to be expanded. I did find however the documentation around its limitations which was updated a few weeks ago: https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/landing-pages/getting-started-with-landing-pages.html?lang=en Based on the documentation above, it looks lik...

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Re: Unable to update a audience's organizational unit
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craigthonis
- Adobe Campaign Standard
Hi Roger, It looks like from the error output that you are trying to set the value to -1. I do not think that negative values are enabled on ACS instances. Additionally, what kind of audiences are these? Depending on how they are created you may not have the option to update them see below:https://experienceleague.adobe.com/docs/campaign-standard/using/profiles-and-audiences/managing-audiences/creating-audiences.html?lang=en If this is one off scenario, I would also suggest reaching out to Campa...

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Re: What could be a correct way to create a preference center?
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craigthonis
- Adobe Campaign Classic
Hi smarquro, Can you be a bit more specific? The question is a bit to broad to really be able to provide any kind of answer other than just telling you to review the landing page documentation in the help docs. Thanks,Craig

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Re: Changing look on buttons depending on receiver
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craigthonis
- Adobe Campaign Standard
Hi Filip, I do not believe there is a way to dynamically change the CSS in this scenario, but I would suggest reaching out to Campaign Support to confirm and submit an enhancement if required. Regards,Craig

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Re: How to invoke transaction api in Workflow to trigger Emails
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craigthonis
- Adobe Campaign Standard
Hello Kushboo, Please review the documentation and if you have additional questions feel free to let us know. https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/adobe-experience-platform/data-connector/aep-triggering-data-ingestion.html?lang=en https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-triggers/about-adobe-experience-cloud-triggers.html?lang=en Regards,Craig

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Re: Identify target emails/users who did not click on the link or URL?
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craigthonis
- Adobe Campaign Classic
Hi Mario, You would likely need to create a workflow that first queries the broadlogRCP for the recipients of a delivery, from there you will need to look up the tracking responses in the trackinglogRCP and trackingURL schemas. All three schemas have primary and foreign key links between them so that should be simple enough to get.Once you have the delivery population and the tracking info, you will then need to split the population based on those that responded versus those that have not, then ...

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Re: Adobe Campaign Standard integration with Adobe Target image no rendering in email
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- Adobe Campaign Standard
Hello Olsalas, At first glance it looks like you are running into a certificate error since attempting to click on that provided URL is showing a revoked peer certificate and the content won't load. Regards,Craig

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Re: Question on Billing Report
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craigthonis
- Adobe Campaign Classic
Hi Balak, I would recommend reaching out to Adobe Campaign Support and working with one of our representatives as we cannot provide you with the internal application code. We can however work to review why you are seeing 0 results. Regards,Craig

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Re: Reoccuring SMS - multiple schedulers??
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craigthonis
- Adobe Campaign Standard
Hi Robbnardecchia, Have you checked out the documentation below? It goes through some of the limitations and recommendations around using schedulers and recurring delivery use cases. https://experienceleague.adobe.com/docs/campaign-standard/using/managing-processes-and-data/execution-activities/scheduler.html?lang=en https://experienceleague.adobe.com/docs/campaign-standard/using/managing-processes-and-data/channel-activities/email-delivery.html?lang=en You may also want to consider using the an...

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Re: click-to-open rate on report
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- Adobe Campaign Standard
Hello, Currently there is an enhancement request under CAMP-32499 for this metric to be included in future reporting. Regards,Craig

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Re: Adobe Campaign Classic and BIMI integration [Add a brand logo to outgoing email with BIMI and within App]
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craigthonis
- Adobe Campaign Classic
Hello Jeegnesh, Please reach out to Adobe Campaign Support for assistance on this. We may need to engage our deliverability team to assist with the configuration process on our end. Regards,Craig

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