since ‎04-07-2012
‎10-12-2019
Avik_Banerjee
Level 3
Did you know how to reauthorize social properties using Adobe Social ? Avik_Banerjee - Adobe Social
Hello Adobe Social Product Champions,You could re-authorize a Facebook, Twitter, Google+, LinkedIn, YouTube, or Sina Weibo property and grant permissions after making a change to the property, such as changing your password. How? Click here to know more. Thanks & Regards, Adobe Social Product Community Team
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What should you do when your scheduled posts are failing while using Adobe Social? Avik_Banerjee - Adobe Social
Hello Adobe Social Product Champions,In such a situation, first identify the failed posts using the following steps: - Go to Publish > Content Calender - Filter by post status (Failed), and ensure that the date range is correctWhen you hover the mouse over the red icon, a description of the cause of failure appears as a tool tip. Read this troubleshooting article to know more. Thanks & Regards, Adobe Social Product Community Team
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Have you ever tried to publish content to your LinkedIn company pages using Adobe Social ? Avik_Banerjee - Adobe Social
Hello Adobe Social Product Champions, Have you ever tried to publish content to your LinkedIn company pages using Adobe Social? This in-product getting started article would provide you with all the information you need to perform this task. Thanks & Regards, Adobe Social Product Community Team
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Did you know how to configure link shortening preferences in Adobe Social ? Avik_Banerjee - Adobe Social
Hello Adobe Social Product Champions,You should use this feature to configure link-shortening preferences, including enabling or disabling automatic link shortening in the Publisher and selecting a default shortener to use for all links. Click this link to read and find out more. Thanks & Regards, Adobe Social Product Community Team
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How do you add a Twitter account to Adobe Social ? Avik_Banerjee - Adobe Social
Hello Adobe Social Product Champions,You can add a new Twitter account to Social so that you can use Social to publish to Twitter and moderate tweets. Click Settings >Properties > New Property > Twitter. Read more here . Thanks & Regards, Adobe Social Product Community Team
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Did you know about the Adobe Social Customer hub ? Avik_Banerjee - Adobe Social
Hello Adobe Social Product Champions, Did you know about the Adobe Social Customer Resource Hub ? This hub is an excellent online product reference resource to help you become acquainted with the new features in each release of Adobe Social. This hub include information on - Capability Spotlights, Quick Start Guides, New Feature Guides, quick how-to training videos demonstrating new features, migration guides, and links to webinars.Make use of this great knowledge source! Thanks & Regards, Adobe...
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Stay updated with Adobe Social Release Notes Avik_Banerjee - Adobe Social
Hello Adobe Social Product Champions, Learn about what's new in Adobe Social, including new features and fixes. You may want to bookmark this link. Thanks & Regards, Adobe Social Product Community Team
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Where can you receive training for Adobe Social ? Avik_Banerjee - Adobe Social
Hello Adobe Social Product Champions,These resources are your good friends when you set about to learn Adobe Social. 1. Training Videos: Training videos for Adobe Social Classic are available for viewing on Adobe Enterprise TV: https://marketing.adobe.com/resources/help/en_US/social/c_training_videos.html2. Online Training Courses: Adobe Training Services offers a four-hour course to help you learn how to use Adobe Social. For more information, see the Adobe Training Services page : https://trai...
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Did you know how to view or create drafts of posts and templates while using Publish feature in Adobe Social ? Avik_Banerjee - Adobe Social
Hello Adobe Social Product Champions,While creating posts from the Publisher or the Content Calendar, you can save the posts in an intermediate state as drafts. You can also create a template to use as a starting point for future posts. Here is the link to the in-product help article to get you started: https://marketing.adobe.com/resources/help/en_US/social/t_pub_cnt_cal_drafts.html Thanks & Regards, Adobe Social Product Community Team
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Did you know how to publish a YouTube video using Adobe Social? Avik_Banerjee - Adobe Social
Hello Adobe Social Product Champions,Did you know how to publish a YouTube video? Here are ways mentioned you could learn to do this activity. Read below to know more :-Publish a YouTube video using the Content Calendar or Publisher. You can configure its settings and then post the video immediately or according to schedule. The link to the help article: https://marketing.adobe.com/resources/help/en_US/social/t_pub_youtube.htmlYou should then be all set to publish video content - good luck! Than...
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Re: Security to apply for the adobe acrobat document Avik_Banerjee - Adobe Social
Hello, You may want to reach out to the Adobe Document Cloud customer forum -> https://forums.adobe.com/community/document-cloudPlease ask a question, explore available resources on Acrobat online and also get an opportunity to connect with peers. So that it helps you, this community site is meant for Adobe Social solution. Thanks, Avik
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Adobe Social Release Notes - May 2016 Avik_Banerjee - Adobe Social
Hello -Adobe Social 16.5.1.0 release that happened on 19th May 2016 (05/19/2016) includes the following fixes:Fixed an issue that caused a "reply failed" message to display in Moderation when replying to a LinkedIn post.Fixed an issue that caused inconsistent data between the Moderation Overview report and its downloaded report.Fixed an issue in Publish Anywhere in which Adobe Social did not recognize a custom branded domain. This fix is for Publish Anywhere and not for Publisher and Content Cal...
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Re: it looks like your account is not configured Avik_Banerjee - Adobe Social
Hi,Below listed are the steps to fix the issue that you are facing right now contained in the attached troubleshooting word document.If you still face the same error, please let us know of the same, also help us with information about any other user(s) in your company who is/are able to use this feature well that you have issues with. In that case, please provide us your company name and other credentials (by sending us a DM) and we would look into troubleshooting this issue for you. Please note...
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Re: Bulk Delete Comments from Adobe Social Avik_Banerjee - Adobe Social
Hi Chitra,We cannot do a bulk delete of comments from the social feeds within Adobe Social. Thanks & Regards,Avik
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Adobe Social Release Notes Avik_Banerjee - Adobe Social
Dear Adobe Social customers, Here are the Adobe Social latest release notes : https://marketing.adobe.com/resources/help/en_US/whatsnew/
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Re: Creating Alerts Avik_Banerjee - Adobe Social
Hi Arshath,Customers cannot create alerts or notifications themselves in Adobe Social. Adobe Social Product/development team can enable notifications/alerts for customers based on customer/business needs. Hope this helps. Thanks & Regards,Avik
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Re: Adobe Social API Avik_Banerjee - Adobe Social
HI Bhavana,Apologies for the delay in responding to you.It would be helpful if you are able to tell us the use case for which you need APIs in Adobe Social to extract data - that might help us support you better on your query.In the interim I am attaching a link to Adobe Social APIs that could be of help to you: https://marketing.adobe.com/developer/documentation/social-api/social Thanks & Regards,Avik
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Re: DTM Production Embed Code Never Caches? [SOLVED] It is getting cached Avik_Banerjee - Dynamic Tag Management
Hi, Here is an article that talks about embed code (how to add them) http://adobe.ly/1fD4Gm7 . You may refer to this article as a start. Please let us know if you need additional support. Would be glad to assist. Thanks,Avik
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Re: Test & Target - showing different html offers according to if the visitor visited subsciption page before or not. Avik_Banerjee - Adobe Target
Hi Cihan,Instead of using campaign level targeting, you could use experience level targeting , and instead of using both of the conditions I mentioned in my post earlier , you could think of using referrers as being sample.com, or sample1.com as per your requirements.Please know that if someone directly types an answer, then that would make the referrer go blank—that is how the javascript works—and if the person comes from google, then the referrer becomes google.com, so by the targeting I just ...
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Re: Test & Target - showing different html offers according to if the visitor visited subsciption page before or not. Avik_Banerjee - Adobe Target
Hello Cihan,This is definitely possible with our tool. You could accomplish this by setting the campaign level Targeting to do this for you.First you would have to select Site Pages in targeting section and you can set up the "previous page URL" to match "www.sample.com" in your example, and in the next step, you could go to the "Traffic Sources" tab and set the landing page to your Homepage.This would make sure that this campaign is targeted only to the visitors who came from the specific URL m...
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Re: "Reach" and "Engagement" metrics for Campaigns. Avik_Banerjee - Adobe Social
Thank you Amy for being able to help. If you found the answer useful, please let us know whether it has helped/solved your query. Glad to have been of help. Best,Avik
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Re: "Reach" and "Engagement" metrics for Campaigns. Avik_Banerjee - Adobe Social
Hi Amy, You may please refer to this article https://marketing.adobe.com/resources/help/en_US/social/t_an_posts.html on Post Analytics to view the post statistics/metrics across all Facebook pages, Google+ pages, and Twitter accounts in your Adobe Social account. You could also drill down to view statistics/metrics for the individual Facebook posts, Google+ posts, and tweets (including Reach,Clicks,Interactions and Engagement etc).Please let us know if you found this article useful. Would be gla...
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Re: Quickest way to find post by Social Asset ID? Avik_Banerjee - Adobe Social
Hi Amy, To add to the article link sent, here is another article that talks about accessing individual reports surrounding campaigns, authors, platforms, and terms in Adobe Social.https://marketing.adobe.com/resources/help/en_US/social/t_an_custom_reports.htmlPlease let us know if you find both the articles useful. If not, please help us with a more detailed explanation and we would be glad to be of assistance to you.
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Re: Test&Target Offers not showing Avik_Banerjee - Adobe Target
Hi Yogita, Do you still have these issues persisting? Please let us know.Thanks,
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Re: Test&Target Offers not showing Avik_Banerjee - Adobe Target
Hi Yogita, We had a maintenance release yesterday and this could be related to this MR. But if you want us to probe further, could you please provide us your company name and the offer names too?Thanks,
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Re: New Target Standard users cannot see activities, incorrect access rights Avik_Banerjee - Adobe Target
Hi Mark,User roles in Adobe Target Standard are well defined in this article: http://microsite.omniture.com/t2/help/en_US/target/gs/index.html#User_Roles. In case if you still difficulties for the users in Korea and Singapore, please reach out to your Admin users to have access rights changed.Please let me know if this works. Thanks,Avik
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Re: Personalising banners Avik_Banerjee - Adobe Target
Hi, Target could be used to achieve those results if the client was capturing data related to the customer name and industry. Thanks,Avik
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Re: storing an array of strings in a profile attribute Avik_Banerjee - Adobe Target
Hi Kevin,Maybe if you fixed the quotes the output would look right. Thanks,Avik
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Re: He to resolve lag between loading pixels in test Avik_Banerjee - Adobe Target
Hi we need the following info:1.) T&T Company:2.) Admin # (in the URL):3.) Campaign name:4.) Campaign id (end of URL when in 'edit' tab):5.) Steps to duplicate the issue:6.) URL of website where is the T&T campaign implemented) Thanks,Avik
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Re: He to resolve lag between loading pixels in test Avik_Banerjee - Adobe Target
Hi Linda, Could you please let us know if you are using Target Standard or Target Advanced? What is the environment you are using and lag in time you see? If you could detail a bit more here, would be able to assist you better. Thanks,Avik
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