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saraw71774576
saraw71774576
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Tracking Field Definitions - Adobe Campaign 08-04-2019
Hello! We're trying to put together a data dictionary to standardize reporting across all efforts and platforms. I cannot find exact definitions of data fields in the Recipient tracking logs and standard reports.Can anyone define how these are calculated (i.e. does it include opt-out clicks, mirror clicks, etc.)?Recipient OpenRecipient ClickI believe these are the same as above, but sometimes there are insignificant differences, so adding here as well:Distinct Opens for the population reached in...

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2.1K

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0

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2
Re: SOP-330012 errors - Adobe Campaign 13-02-2019
Hi venur81308875​,Thank you for your response. Unfortunately, we experienced these same errors across multiple locations, computers, and all users.We have tried rebooting our internal servers which host the software. So far, this is showing the most success of all steps we've tried on our side.

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1.9K

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0

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SOP-330012 errors - Adobe Campaign 12-02-2019
We are receiving several errors with the code SOP-330012 that are interfering with our ability to log in and utilize Adobe Campaign. We're on v 7.0 build 8903 for both the console and the server. Clearing local cache did not clear the errors. They are intermittent and appear to occur more frequently when multiple users are logged in. Has anyone else experienced this? Does anyone have possible troubleshooting steps? Both our IT and our agency have tried all avenues we're aware of for troubleshoot...

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2.6K

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1

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Re: Standard Report Disappeared - Adobe Campaign 09-01-2019
Quick update: I was able to restore it to both views by going to the report, view tab under this report (I had it open in a tab after it disappeared in the administrative area or else I don't know I'd be able to access it), and checking "Report shared with other operators" but having no operators or groups defined as authorized. Once a group was defined as authorized, it no longer appeared on the delivery views, even for admins who have global rights set up in the tool.

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1.0K

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Re: Issue in displaying content of email delivery - Adobe Campaign 09-01-2019
This is a good reference for HTML encoded alternatives, which you'll want to make sure you're using in your source code for special characters rather than copying from another program or letting a WYSIWYG auto-encode for you: HTML Codes - Table of ascii characters and symbols

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12.9K

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Standard Report Disappeared - Adobe Campaign 09-01-2019
Our standard Hot Clicks report has disappeared from delivery report views - without any changes made to the report by our users. Then, in an attempt to get it to reappear, I fiddled with some settings to make it appear more similar in settings to another delivery report that was still showing as expected. Now, it isn't even showing under reports in the Administrative area for me to edit or preview. Any ideas how I can get this report back?

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1.1K

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0

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Re: SCM-120009 Key value is duplicated for elements 'Image (image)' - Adobe Campaign 20-11-2018
Hi Lorenzon,We find that we often have similar, though slightly different, issues with our deliveries. Ours is the same error and prevents sending or saves though duplicated elements referenced are usually query condition (target part) which we've found a solution for or condition (condition) which we haven't. I find that if I copy the same delivery activity in the workflow again and disable the errored one, it usually works.However, any insight or help on how to prevent these errors would be mu...

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6.8K

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1

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