Considering we collectively think there must be a processing rule at
fault here, i added another processing rule which sets page name. Now we
have double the number of page views as expected via the front end and
still only 1 "page event = 0" records in the data warehouse.... All the
suggestions from the Adobe consultants and ideas found here have
provided zero results. Both myself and dev team as at a loss on what to
look at next.
This ticket has been opened, closed and reopened several times.
Absolutely not resolved. Its basically ME looking at it and running
tests so if i take more than 48hrs to respond to a ticket it gets
We are indeed sending the default 5-10 sec heartbeat ping and we are
using the time spent values that are being returned. There are a bunch
of additional ad hoc calls (i.e. start/play etc) because we have not
been able to rely on the heartbeat data. Ideally we would love to get
rid of all the ad hoc video progress calls and only use HB is we can get
it working correctly.
Agreed BUT in the workspace only 96 page views are reported from 191
visitors and visits. Which indicates this issue is intermittent. I can
identify the 96 records which are being counted as a page view and they
are page event 50 which i know to be "Heartbeat Video: Media stream
start" And the only reason i can identify them is because we do have
custom events for tracking PVC on our sponsored pages (post_event_list)
which is the only thing that made them different than the others.
We have been using Adobe since 2006, we have MANY processing rules
however i can not identify one that would change the type of call being
recorded. Even if there was a rule changing it, the fact that there are
a matching number of records being reported via the front end compared
to the data warehouse makes me believe that page event = 0 is NOT the
only type of record that is counted as a page view.
Sure! Dont know if you have access to internal ticketing systems but
here are some details:CaseID: E-000647601 as a followup to Incident:
220119-000296. Both have been closed at this point. You should be able
to access the page via:
https://www.staging.medscape.com/recap/962029?uac=176742HK Some data
comparisons between the GUI and data warehouse which actually show 2
different issues. First: if there are 191 visitors and 191 visits how is
it possible there is only 96 page views? (This is the mi...
I seem to be having the opposite problem from most that i read on here.
We implemented heartbeat and now we are "missing" the page view
associated to the video in the datafeed.Scenario:User lands on a URL
which contains both a text article and a video.page view call fires (can
be seen in the debugger and our internal logs)heartbeat ms_5 call fires
(also seen in debugger and logs) Looking at the front end we can see
there are page views being recorded. When i compare the results from the