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andrewz_webmd
andrewz_webmd
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Re: Heartbeat video and Pageviews - Adobe Analytics 02-08-2022
Considering we collectively think there must be a processing rule at fault here, i added another processing rule which sets page name. Now we have double the number of page views as expected via the front end and still only 1 "page event = 0" records in the data warehouse.... All the suggestions from the Adobe consultants and ideas found here have provided zero results. Both myself and dev team as at a loss on what to look at next.

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Re: Heartbeat video and Pageviews - Adobe Analytics 25-07-2022
This ticket has been opened, closed and reopened several times. Absolutely not resolved. Its basically ME looking at it and running tests so if i take more than 48hrs to respond to a ticket it gets closed.

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Re: Heartbeat video and Pageviews - Adobe Analytics 25-07-2022
Still digging into the data on our end. We have not been able to identify the issue. Again same number of records BE vs FE but no "page event 0's" in the BE data.

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Re: Heartbeat video and Pageviews - Adobe Analytics 21-07-2022
We are indeed sending the default 5-10 sec heartbeat ping and we are using the time spent values that are being returned. There are a bunch of additional ad hoc calls (i.e. start/play etc) because we have not been able to rely on the heartbeat data. Ideally we would love to get rid of all the ad hoc video progress calls and only use HB is we can get it working correctly.

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Re: Heartbeat video and Pageviews - Adobe Analytics 21-07-2022
Agreed BUT in the workspace only 96 page views are reported from 191 visitors and visits. Which indicates this issue is intermittent. I can identify the 96 records which are being counted as a page view and they are page event 50 which i know to be "Heartbeat Video: Media stream start" And the only reason i can identify them is because we do have custom events for tracking PVC on our sponsored pages (post_event_list) which is the only thing that made them different than the others.

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Re: Heartbeat video and Pageviews - Adobe Analytics 21-07-2022
We have been using Adobe since 2006, we have MANY processing rules however i can not identify one that would change the type of call being recorded. Even if there was a rule changing it, the fact that there are a matching number of records being reported via the front end compared to the data warehouse makes me believe that page event = 0 is NOT the only type of record that is counted as a page view.

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Re: Heartbeat video and Pageviews - Adobe Analytics 20-07-2022
Sure! Dont know if you have access to internal ticketing systems but here are some details:CaseID: E-000647601 as a followup to Incident: 220119-000296. Both have been closed at this point. You should be able to access the page via: https://www.staging.medscape.com/recap/962029?uac=176742HK Some data comparisons between the GUI and data warehouse which actually show 2 different issues. First: if there are 191 visitors and 191 visits how is it possible there is only 96 page views? (This is the mi...

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Heartbeat video and Pageviews - Adobe Analytics 20-07-2022
I seem to be having the opposite problem from most that i read on here. We implemented heartbeat and now we are "missing" the page view associated to the video in the datafeed.Scenario:User lands on a URL which contains both a text article and a video.page view call fires (can be seen in the debugger and our internal logs)heartbeat ms_5 call fires (also seen in debugger and logs) Looking at the front end we can see there are page views being recorded. When i compare the results from the front en...

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Re: Excluding returning visitors on different days - Adobe Analytics 30-03-2022
I must be doing something wrong. I recreated the segment above and it returns nothing. Are all the containers and the segment itself set to "hit" ?

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Re: Row percentages with in a breakdown - Adobe Analytics 28-03-2022
I do appreciate the confirmation as frustrating as it may be...

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