EyeMed_Don
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Joined the community
8/28/18
Level 2
Level 2
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Hello, our best theory is that our Single Page Apps with the issue were adding the Launch javascript to the HTML <head> programmatically, rather than just including it in the initial HTML page. We are updating these Apps to include it in the initial HTML page. None of our other Apps that included ...Questions
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1.6KViews
2Likes
0Replies
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Thank you for the reply. We have been looking into the website's SPA code as a possible lead on this as well.Questions
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1.8KViews
1Like
2Replies
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Thanks so much for your all your help. The impacted sites were SPAs. This was very strange, and agree I am glad it is now resolved. We'll look into the actual implementations of these sites on our end. Knowing that no one else appears to have be impacted in this manner is helpful. Thanks again.Questions
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1.9KViews
1Like
1Replies
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"Unless you are saying, that some of your sites even with the async attribute were nothing but a white page until you cleared the cache... " This is what I was checking to see if anyone else experienced or had any thoughts on why this happened on Chrome. I agree on all your points on how async work...Questions
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2.0KViews
0Likes
3Replies
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Thanks Jennifer for the info. Our issue was some of ours sites did stop loading even though they had async in the Launch script tag. It appeared specific to Google Chrome and users who had visited the site previously. We did not see this on Safari or Firefox. Once the Chrome cache was cleared it w...Questions
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2.0KViews
0Likes
5Replies
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During the major issue last Friday (#202312080015), we had some some websites appear to wait on Adobe Launch to load rather than continue in Google Chrome, even though those sites had async in the script tag for Launch in the HTML head. Since Launch was not available during the issue, the website d...Questions
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2.0KViews
1Like
12Replies
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Thanks for your help. In my case, the App Id dimension was not enabled in the Adobe Analytics Admin console. Once I enabled it, I could see it in Adobe Analytics and view the Versions report in Adobe Mobile Service.Questions
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2.8KViews
0Likes
0Replies
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I am setting up a new App in Adobe Mobile Services. I have added the new Report Suite ID and enabled Lifecycle Reports for the new App. However, the App Id dimension is not present for the new Report Suite in Workspace, and I do not see a Versions report option in Adobe Mobile Services like I do...Questions
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2.9KViews
0Likes
2Replies
12/19/23
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