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Hi there, I believe I have encountered a product issue in Adobe Campaign Standard and was hoping for help. When trying to send a push notification to an iOS device, an error is generated which says that the "Platform APNS does not exist" for the instance.We believe this is a PEM certificate issue (as app subscribers are appearing in the subscriptions as expected), however, we are unable to insert a new PEM certificate into the platform. We are operating in our ACS Staging instance, and an error ...

Hi there, We are having an unexpected error with sending SMS that occured out of nowhere (with no config changes happening in the days leading up to it). Basically, when trying to send SMS, an error appears in the delivery logs that says:Error in delivery part 15290614: INT - 150003 Cannot open an HTTP connection with server acXXXXX.adobesandbox.com'.\ Can anyone think of what this? Has our SMS Gateway provider changed settings on us with no/short notice? Thanks guys

Hi there, I am trying to import data from my Salesforce CRM into Adobe Campaign but there is no documentation on a key step of the configuration. My question is, how do I create a link/reconciliation/define identifiers across Campaign and Salesforce, so that I can import data for specific people? For example, I tried to import data from salesforce into the same fields in my Campaign schema (I have fully configured the external account, and my enumerations + sfdc tables are created).I receive the...

Hi all,Am having a very frustrating error regarding iOS push notifications. Adobe Support were not able to assist on this one.We are trying to send Push notifications to a new version of our iOS app.However, when we try to send a message, we receive the error: Error 'Connection or unexpected error' when generating frame to sendOur app devs are unsure as to the cause of this, as are the Campaign team.Does anyone on here have an idea what the fix is?Please note - this latest version of app is push...

Hi all,I had some quick questions around Transactional Messaging.a) Is this a separate module that needs to be purchased/added into license?b) Are all the events in Transactional Messaging triggered by SOAP Calls?c) When using a SOAP call/other triggers for Transactional Messaging - Can it personalise one of the triggered EDM deliveries to personalise base on data existing in the Schema? If so - will the SOAP call have to specify the recipients primary key or something, then be able to auto-pers...

We are trying to set up the integration between Adobe Campaign Classic and an Amazon AWS S3 bucket, but we are having an issue with the integration.I am seeing an error in the file transfer function in our technical workflow that is pushing Campaign data to the S3 bucket.The error says:CRL-290162 AWS Error 403 while requesting to upload the queryI know this is an error with permissions/login etc. into the AWS S3 bucket. The issue is most likely due to lacking the correct sever side encryption. I...

Hi there,I have a marketing use case where I need to personalise emails for every recipient with a custom text field in the email. It is not a campaign we will run regularly and I don't want to create a field in the schema for this.Is there any functionality in Campaign to store a generic text field for a recipient and query this field in workflows, without updating the schema?EG: Would it work to do a list update where you create a list with its own table where the columns are all the fields in...

Hi all,I have succesfully exported a package from staging to prod. But I can't see it once I import it into production. The package is just a workflow and going to tools>advanced> import and importing the package all works fine but once this is complete I dont know where the package is.Please adviseThanks so much in advance to anyone who helps!

Hi all,I am trying to create operator groups for my new instance of Campaign Classic. However, only Admin rights allow operator groups and operators to execute a workflow.I have given read/write/delete access to the Campaign Management folder, and literally every other named right and operator group (besides Admin), yet still, the users in question can not execute a workflow.The error that appears is:QUE-370030 You do not have the rights needed on folgder of identifier 3756 (documents of type 'W...