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jorgensorensen
jorgensorensen
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Re: Add User Skill Level to Client Care's CRM - Adobe Experience Cloud 30-11-2010
Interesting thought. You raise a very good point.I'm sure, from time to time, this procedure may have felt irritatingly condescending to some of our power users, who already understand the risks and costs of their requested changes. As it so happens, in a recent survey, we asked Supported Users to rank their level of expertise. (PLEASE NOTE: This is not what the purpose of that survey was meant to tell us.)The difficulty is, how can we make this skill level uniform? From how the user ranks thems...

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