I often leave ClientCare hanging because the chat window is behind another window. It would be great to have sound notifications when the support person has messaged me. Better for everyone, and hopefully will reduce wait times!
Adding to this idea - referrer type by hour as well. Other competitive tools offer this, it would be great to be able to use this out of the box (sitecatalyst) or build it into my automated reports with ReportBuilder.
How about adding social media to the dropdown filter as well? It's frustrating to filter out search engines AND social media when selecting 'external'.
in the meantime you can add it to your internal URL filters. Also note that if you're using the social plugin module, those will be counted as referrals from Facebook as well.