Hello,We're running into a situation where we'd like to exclude Bots from an experience, but are not sure how best to do so. Analytics has an easy way to exclude bot interaction OOTB, but we haven't found an obvious way to do so on the Target side. User Agent is not an audience selection parameter t...

Hello, I noticed this morning that we have several instances of transactional emails being Ignored because the address is in quarantine. However, when I check the 'Non deliverables and addresses' folder under Admin > Campaign Management > Non deliverables Management, the addresses in question are no...

Hello, Can someone please confirm what these fields represent with respect to Message Center?  nms:eventHisto > Process requested on (@scheduled) nms:eventHisto > Process started on (@processing) nms:eventHisto > Processed on (@processed) My understanding is that it is when inbound events are reques...

Hello, We have hit PCI issues due to Adobe Cookies and are unsure how to move forward correcting them. They appear to all be Analytics related and we have set the 'Only Write Secure Cookies' option in the Analytics Plug In. Here are the ones that were called out by the scan:Cookie Does Not Contain t...

Description - It is a known issue that the Recommendations UI cannot be trusted. This is problematic. Why is this feature important to you - Without accurate data, troubleshooting and set-up is incredibly difficult.How would you like the feature to work - The counts and data should be accurate.Curre...

Hello, This has been a difficult one to unravel, it's not resolved yet, but we think we have a general idea of what's happening. So mostly I'm posting to ask if others have experienced the same situation and raise awareness to the issue if not. Background:Two of the Adobe solutions we use are Analyt...

Hello! For API purposes, we're trying to find the ID of different metrics. For Instance we know that the 'Internal search keywords (v16) instances" has the ID "instancesevar16" however we're unable to find the IDs for others -- specifically "Activity Map Link By Region Instances", but there will lik...

Good Morning, We use SuperMetrics to compile Adobe Analytics information with other external sources. Starting in early March of this year, the 2.0 connector stopped showing our custom classification dimensions. We've been referencing these appropriately for the last few years and made no changes on...

Hello, Is it possible to use conditional HTML formatting in a Transactional Email Template based off of an RT event value? I've been testing with something basic like this: <% if ( <%= rtEvent.ctx.email.@type %> == 'Order' ) { %>Your Order is en route<% } %><% else { %>Your Order is delayed<% } %> I...

Hello, We are on V8 and are implementing Transactional Emails through the Message Center (so Campaign Classic based configuration options). I'm curious how others approach these situations, please let me know what you think: Reporting on deliverability and engagement -- essentially, the finance team...