Hello, We are trying to get to a Unique Opens vs Person Opens. Adobe
Campaign has a Unique Clicks (# of broadlog with click) and Person
Clicks (# of people with click). They both count clicks but Unique is
just the recipients and Person is meant to be recipients + users who
clicked from a forwarded email. In the screenshot Unique Clicks would be
"Recipient clicks" (3,586)Person Clicks would be "Distinct clicks for
the population reached" (5,200)Total Clicks would be "Cumulated clicks"
(6,622) Si...
Hello, Is there an update on when this notification feature will be
available without additional resources/services? We really just want to
send an email to a list as soon as something is published for
awareness... Thanks
Hello, Curious if anyone in the community has experience using Target to
inject content on the page to help with SEO purposes? Not sure if it is
indexed by the web crawling evaluation since it is injected onto the
page. Thinking in particular around content or updating H1 tags and
things of the like. We've used DTM for some aspects and are looking to
update the underlying code but are trying to find creative short term
solutions first so Target is an option. Any thoughts/experiences to
share? Mu...
Hi All,As we all know, Adobe Analytics will only store historical data
for so long, so we are curious what other customers do with the data
that will be purged from Analytics.We're exploring the Data Feed export
option, however are struck by the challenges this raw data provides with
regard to formatting it in a way that can be useful for analysis and
long term trending. Since we can only limit it based on the date range
and the fields exported, we can't apply rules that could help us
organize i...
Hi Sourav,So you want to catch workflows that were scheduled by
operators that are now disabled? There is a workflow logs table that
might be useful for this purpose - xtk:workflowLog, which has a
connection to currentOperator.Also, you could take a slightly different
approach around user governance -- if you use SSO and an enterprise ID
you can deactivate the user from your Active Directory without needing
to remove them from Campaign, so the workflows will continue. You'd
likely want to period...
Hi Dolly,I also get that same alert after setting up the activity,
however it does not impact the connector or stop it from running
successfully. I've tried all of the fields on both sides of the
connector that even remotely suggest an ID with no luck, so as a result,
i just click through that pop-up and let the workflow run.Good luck!
We needed some help from the Adobe services team to set up triggers
because i think there is some back end functionality that needs to be
turned on, but essentially we followed the second document you provided
which utilizes a pipeline that sends the data directly down to campaign
into a 'nms:pipeline' schema. The Triggers UI is essentially a less
robust Analytics Workspace where you can set up Action, Abandonment,
Session Start, or Session End. I've had some difficulty with it but
we're trying ...
Thank you, yeah i initially used that to set it up, but it wasn't
entirely accurate. Maybe a regional thing, but we are up and running
now. Happy to share my integration set-up if anyone needs it.For
reference, these were the updates we made:1. Removed the check mark for
Authorize character transliteration2. Changed the value for Sending
window, Time before reconnection, Bind timeout, Max MT throughput3.
Removed mapping of encodings4. Changed Extraction regex of the status in
the SR value, ID fo...
Hello,I'm hoping to find another customer who is integrating with Sinch
for mobile marketing, connected through Campaign Classic.I've
established an Extended SMPP connector and can successfully send
outbound mobile messages through the platform, however any Mobile
Originated responses do not generate the required response (responding
STOP does not generate the response message).They've suggested that the
bind is no longer sufficient, and Adobe told me that the bind is
established just through th...
Hello,I am trying to establish our Mobile Channel through Campaign
Classic, however our vendor told me that the last remaining issue is
that we are sending mobile numbers with a leading 0. This causes the
messages to error out in their system.It appears that the leading zero
is added to the recipient field itself and i am unable to remove it from
the associated form. I have set up an Extended SMPP External Account and
tried using different MT Acknowledgement and Encoding settings per this
docume...
Thanks Jon -But does anyone have any experience integrating with them?
I'm having difficulties getting the necessary settings from their team.
For instance the Access URL of the Connector.Thanks
Hello,We are investigating opening the mobile channel through campaign.
Has anyone integrated with Sinch before? Curious for your experience and
also how you set up the external agent.Thank you,Robbie
Hi Jon,There is no retry after a hard bounce error that puts it into
Quarantine.And take a look at the OOTB rules in Campaign, because they
mix those two by design.Thanks
Hi Jon,Thanks for the response back and the link to that
documentation!Just for reference, this may have been a terminology
misunderstanding but addresses are 'perpetually quarantined' based on
some OOTB rules if they receive a hard bounce error (i've had some
conversations with various campaign product folks since posting this).
When i say 'perpetually' i mean that the system will not change the
status back to anything else on its own.And there are bounce rules that
place email addresses in a B...
Hi All,We're trying to send Delivery information over to our CRM system,
but are encountering significant slowness and eventual timeouts. I'm
curious if others have experienced the same situation? How do you send
email information into CRM?We are trying to send only a few fields -- a
mirror page URL link that we used javascript to create (but is just text
at the time of being sent), the label, the description, and the Delivery
Code.This works perfectly on a small scale, however when put to our
a...
Hello,It would be great to drop a pin or select a particular location
and say "create an audience with all IPs generated within 50 miles of
this location". Right now we have to use zip codes or figure out
latitude and longitudinal settings. Locational based marketing through
Target will be greatly improved by this UI shift.Thanks,
Hello,Can someone please explain the process for email addresses being
added and removed to the quarantine list on the nms:address table in
Campaign Classic?I haven't been able to find definitive information
within the documentation to answer a few questions: - How can i identify
when an address is added to the list and will not be removed, a
perpetual quarantining? - In what situations will the email address be
quarantined, and then removed from the quarantine designation to try
again? - Why do...
Hello,It would be great if Campaign had an option for preheaders built
into the delivery. Sometimes called a 'super subject', a preheader is
the text that shows below the subject line in a recipients inbox.While
there is a way to accomplish a preheader through HTML, it is not easily
put together for all emails and not user friendly for our email
marketers.Thanks
These unwanted audiences clutter the audience library in Target with
selection options that have never been used or intended for use within
Target.I understand the challenges around permissions or use, however
this is a byproduct of sharing audiences between solutions so i don't
accept it as a reason not to make this functionality more effective.
Just providing this alert really doesn't help the situation, it only
draws further attention to the fact that end users, regardless of
permissions, are...
Hi Amit,Thank you for the response -- I've read that document a few
times, but still don't see anywhere that it calls out this should not be
used for queries. In fact, the introduction talks about using these in
Queries specifically as well as the benefit of setting them up as
'open': ...let you standardize the values of these fields, and help with
data input or use within queries...Enumerations are called "open" if you
can add values by direct input in the corresponding field.I suspected
they a...
Hi Florent,Sure thing:Yeah, that's what I assumed but was hoping I did
something wrong. It seems like a shortcoming of the 'open'
functionality, because the query is the most useful place for
enumerations and where they most frequently need to change.One thing I
did just notice is that if I click the 'Edit Expression' button from
within the 'Value' field I am able to free text a new value, however it
does not allow me to save the new entry as an enumeration.Thanks
Good Morning!We're hoping to utilize Enumerations within Campaign in
order to avoid the potential fat finger/extra space/capital letter issue
in our querying. However, after following the necessary set-up here:
Managing enumerations i'm running into some unexpected behavior (to me)
and i'm looking to confirm whether or not it is how the system should
perform.We updated the schema so that one field is listed as: This maps correctly to
the Enumeration built in the system:- As you can see in the sc...
Thank you David!Sorry for the delay -- the issue turned out to be around
MTA Agents. There seems to have been some misunderstanding around our
requirements in the provisioning so we're now exploring options to
utilize more in our current setup and then add additional agents if
necessary.
Thanks Florent.We do have some personalization in each message as part
of the header, but we still feel like it should process and send much
faster than it is.We are on V7 Console and Server build 8857. Hosted by
Adobe.I don't think our installation/architecture is customized any more
than the average customer -- is there anything in particular i should
look for?Thanks!
Thank you David! I can do some testing from here. It's interesting (and
somewhat disappointing) that you have to choose a scheduling option in
order to change the contact date. We'll have to change our approach to
utilizing the solutionNote for Adobe -- a worthwhile enhancement to add
to the list.Thanks again,Robbie
Thank you David! It didn't work after the closing body tag, but it did
work if we put it just after the body open tag if we removed the mirror
page link (which is before the doctype). With the mirror page element in
place though, we needed to place that code above it.So essentially it
goes - Preheader- Mirror page- Doc Type- Head- BodyLong story short it
is working now, so thank you!
