Hello,Please follow the below steps:Hard Cache clearFor Windows 7 OSLogout and close Adobe Campaign console (rich client)Go to C:\Users\\AppData\Roaming\Adobe Campaign\NL_5\Here you will see many xml file named “nlclient-config-.xml”. Please delete these xml file and associated folders, but making sure you do NOT delete “nlclient_cnx.xml”Login to Adobe Campaign consoleFor Windows XP OS- Same instructions applied but files are located in the following locationIn C:\Documents and Settings\\Applica...