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Garima_Gakhar
Garima_Gakhar
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  • 05-12-2018
    Hi cho laiw17892104,As per your initial post, "I was trying to generate one csv file dynamically for each recipient in AC server for the group of recipients. After that tried to deliver the email to the group of 700+ people and attached this generated csv files."Is there some time gap in between the...

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  • 04-12-2018
    Hi cho laiw17892104,This Error is mostly attributed to the file not being present at the time of activity execution.I understand that the Delivery was successful for other Recipients, but maybe the Delivery did not find the file to send to affected Recipients.Is there a pattern which is observed for...

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  • 28-11-2018
    Thanks for your time today.Please find below a Summary of our discussion over call:- You have an External Account setup as BBC Conformed and a corresponding bbc_address Schema.This Account establishes ODBC connection with third party.- There is a Workflow defined referencing this Schema where query ...

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  • 23-11-2018
    Hi Digital B2B'er​,Ideally Bounce Rate should reflect the exact number in Delivery Logs as well as Dashboard.Are we sure that the comparison was done at the same time, maybe those 7 bounces were soft bounces which later converged into successful Delivery.If the Dashboard and Logs are being checked s...

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  • 23-11-2018
    Hi dikshagoel​Deliverability Rules and reputation building is done to ensure that email clients do not identify incoming emails as Spam.This is the prime reason why we suggest such reply-to or sender addresses to be delegated with Adobe, since proper Deliverability checks are carried out for them.In...

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  • 23-11-2018
    Hi dikshagoel​Amending the Reply Address to your personal account won't have any major impact as such, however it is recommended that these address domains always be delegated with Adobe.

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  • 12-11-2018
    Hi robayzma​,Subscription would correspond to a Landing Page in ACS, which again would be a generic Landing Page.Generic Landing Pages do not give an option to update a custom Schema.Kind Regards,Garima

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  • 12-11-2018
    Hi robayzma​,Default Landing Pages (Unsubscription) won't allow you to update any other Schema except Profiles Schema.You will notice that the Access & loading Section doesn't allow selection of any other Schema, it has Profiles schema selected by itself and this filed is greyed out:Same would hold ...

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  • 12-11-2018
    Hi eveline8​,If a recipient hasn't subscribed to a service, there is no direct way to unsubscribe that profile/recipient from that specific subscription service.You could however manually update the profile and add it to the list of 'Quarantines', or simply run a Workflow to add the profile to this ...

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  • 06-11-2018
    Hi eveline8​I am not very clear on your first question, "can I unsubscribe a profile that I have no subscribe to the service?"Kindly confirm are you saying that you wish to unsubscribe a profile who hasn't actually subscribed to a Service.Regarding your second question, there is no direct way to upd...

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