You should define "older" as Reader Extensions goes all the way back to
LiveCycle 6.1. The method for delivery has evolved over time. We began
with the Credentials being emailed out. Now they are delivered by
Electronic Software Download (ESD), and have been for the past 3-4
years. So you should first seek out the person in your organization who
accessed the ESD site.Customer Service should be able to answer this
pretty easily. If you don't succeed with them, I would ask to have this
escalated t...