Hi Marc,Thanks for reporting the issue. We are actively looking into it.
Preliminary logs analysis shows that you weren't able to establish a
connection to most of our FMS servers at the time. Therefore, we went
through a series of connection timeouts until we finally found an FMS
that worked. I am ...
Barry,I believe there is an "idle session" timeout, but it isn't tied to
a user. It is an overall idle room timeout. Could you clarify what you
see exactly? Is it a timeout of just one particular idle user (while
other users and doing ok) or do all users get booted?Nikola
Hi John,Thank you on your report. To clarify, you do see a webcam flv
file in your webdav recording storage, but you do not see it played back
in the client application?I would first check the obvious things, like
making sure you have the webcam pod in your playback application and
Hi Eric,First, thank you for banging on the recording feature as it is
in beta and customer feedback is the best way to identify what needs to
be fixed/improved as we make a push toward the release. Second, it is in
beta You basically hit a bug in the beta implementation and this is
definitely NOT h...
Hi Ryan,We reproduced your issue. Long story short, we have a bug with
saving password when creating account. Luckily, editing password works!
So, create an account and if you get an authentication error, edit the
account right back and only re-input the password information. Hope this
Thank you all on correcting and adding to my response. I agree with
Brian, white screen could easily point to some authentication problem. I
would use the debug Flash and see if you get more information on the
Hi Dan,I recommend you look at some sample apps and go from there. You
will find that all pods are inside the rtc:ConnectSessionContainer but
that rtc:authenticator is outside. Like so:... ... pods go here ...