I finally got this working by adding a new user to my computer.Intermediate troubleshooting 4. Install in a new user account. Create a user account that has the same permissions as the account that you use when the problem occurs. If the problem doesn't recur, the original user account could be damaged. For instructions on creating a user account, see Create a new user or contact your system administrator.Troubleshoot installation | Adobe Photoshop Elements & Adobe Premiere Elements for Windows